Usability Index for Legal Billing | Fall 2022

Legal Billing Market Definition

Legal billing software ensures lawyers and law firms collect payment for their time and effort. These billing systems are optimized for the law profession and incorporate features like time tracking, invoicing, and some accounting capabilities. Legal billing software often integrates with case management systems and larger accounting platforms in order to keep a holistic picture of who's man-hours are contributing to which cases and where a firm has yet to reconcile debts.

To qualify for inclusion in the Legal Billing category, a product must:

  • Assist law firms with tools for calculating, tracking, requesting, and processing legal fees
Usability Index Description

A product’s Usability score is calculated by a proprietary algorithm that factors in real-user satisfaction ratings for a number of use-related review questions. Software buyers can compare products in the Legal Billing category according to their Usability scores to streamline the buying process and quickly identify the most usable products based on the experiences of their peers. For sellers, media, investors, and analysts, the Index provides benchmarks for product comparison and market trend analysis.

Badges are awarded to products for: Best Usability (highest overall Usability score), Easiest to Use (highest ease of use rating), Easiest Admin (highest ease of admin score), and Best Meets Requirements (highest meets requirements score).

Products included in Usability Index for Legal Billing | Fall 2022 have received both a minimum of 10 reviews and 5 responses from real users for each of the use-related questions featured in our review form by August 30, 2022. These ratings may change as the products are further developed, the sellers grow, and as additional opinions are shared by users. A new Usability Index report will be issued for this category as significant data is collected.

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