G2

Relationship Index for Incident Management | Fall 2024

Incident Management Relationship Index

Relationship scores for incident management are shown below. The chart highlights some of the factors which contribute to a product's overall Relationship score. Ease of doing business with, quality of support, and likelihood to recommend data is shown in the table below.

	Ease of Business Likely to Recommend Quality of Support Other Factors	Score
incident.io		Score: 9.79
NinjaOne		Score: 9.64
Better Stack		Score: 9.62
xMatters		Score: 9.50
PagerDuty		Score: 9.45
ServiceNow IT Service Management		Score: 9.32
Freshservice		Score: 9.24
ClickUp		Score: 9.21
Zenduty		Score: 9.12
Squadcast		Score: 9.10
Blameless		Score: 9.03
New Relic		Score: 8.75
Pulseway		Score: 8.63
AlertOps		Score: 8.61
Rootly		Score: 8.56
LogicGate Risk Cloud		Score: 8.55
DERDACK Enterprise Alert		Score: 8.42
OnPage		Score: 8.41
FireHydrant		Score: 8.40
Vivantio		Score: 8.35
Xurrent		Score: 8.34
Jira Service Management		Score: 8.33
StatusCast		Score: 8.32
ZIF		Score: 8.31
ManageEngine		Score: 8.29
BigPanda		Score: 8.28
ServiceNow IT Operations Management		Score: 8.22
Onspring		Score: 8.21
Splunk On-Call		Score: 8.19
SolarWinds Service Desk		Score: 8.18
Serviceaide ChangeGear		Score: 8.13
Acuity Risk Management		Score: 8.12
Moogsoft		Score: 7.91
Demisto		Score: 7.81
Alloy Navigator		Score: 7.74
LogicManager		Score: 7.69
Grafana Labs		Score: 7.65
Infraon Desk		Score: 7.63
Opsgenie		Score: 7.59
OpsRamp		Score: 7.42
C2 ITSM		Score: 7.38
OpenText Operations Bridge (OpsBridge)		Score: 6.98
SAS Fraud, Anti-Money Laundering & Security Intelligence		Score: 6.76
SolarWinds Web Help Desk		Score: 5.34

* Products are ordered by Index score. Products are ordered alphabetically if two or more products have the same Index score.

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