Grid® for Digital Process Automation (DPA) Software
Digital Process Automation (DPA) Software Definition
Digital process automation (DPA) software is an emerging market of tools containing features found in many technologies, including a number of process automation and rapid application development software technologies. These tools help companies develop completely automated, end-to-end case and process solutions. DPA platforms provide the tools necessary to build applications, trigger integrations, and manage the processes associated with virtually any digital workflow.
The underlying technology in DPA software is similar to that of low-code development and business process management tools. A key differentiator between DPA and other rapid application development tools is the role of the citizen developer. Users can often, but not always, build workflows and simple business applications using DPA platforms without any coding experience, while developers and designers can fine-tune functionality and appearance. But DPA tools are used as more of a digital transformation tool rather than a workplace innovation solution.
DPA tools provide unified cross-channel experiences for both internal and external purposes by coupling workflow automation and operational intelligence to improve efficiency across the board. Intelligent automation and case management technologies are combined to optimize orchestration and standardize user experience.
To qualify for inclusion in the Digital Process Automation (DPA) category, a product must:
- Provide robotic and digital process automation capabilities
- Facilitate end-to-end case management features
- Incorporate some level of intelligent automation
- Provide low-code application and workflow development capabilities
Digital Process Automation (DPA) Grid® Scoring Description
Products shown on the Grid® for Digital Process Automation (DPA) have received a minimum of 10 reviews/ratings in
data gathered by February 25, 2025. Products are ranked by customer satisfaction (based on user reviews) and market
presence (based on market share, seller size, and social impact) and placed into four categories on the
Grid®:
- Products in the Leader quadrant are rated highly by G2 users and have substantial Market Presence scores. Leaders include: Laserfiche, Bizagi, Appian, Kissflow, Retool, AuraQuantic, Creatio, Twixor, SS&C Blue Prism Intelligent Automation Platform, Pega Platform, Appsmith, and Quixy
- High Performing products have high customer Satisfaction scores and low Market Presence compared to the rest of the category. High Performers include: Kuali Build, AppMaster.io, UI Bakery, TrueContext, formerly ProntoForms, BIC Platform, PagerDuty Process Automation, Clappia, Zvolv, Avenue, Comidor, Toca.io, and Parallel
- Contender products have relatively low customer Satisfaction scores and high Market Presence compared to the rest of the category. While they may have positive reviews, they do not have enough reviews to validate those ratings. Contenders include: NewgenONE Digital Transformation Platform, Nintex, IBM Process Automation Manager Open Edition, Tungsten TotalAgility, and ProcessMaker
- Niche products have relatively low Satisfaction scores and low Market Presence compared to the rest of the category. While they may have positive reviews, they do not have enough reviews to validate those ratings. Niche products include: airSlate WorkFlow, BRYTER, TrackVia, AgilePoint NX, FlowForma Process Automation, PMG Platform, Cflow, BP Logix, Tonkean, Flowingly, Qntrl, InRule, Checkbox, and PhixFlow
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in any form without G2’s prior written permission. While the information in this report has been
obtained from sources believed to be reliable, G2 disclaims all warranties as to the accuracy,
completeness, or adequacy of such information and shall have no liability for errors, omissions, or inadequacies in such information.
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