MedTEC Pharma implemented GrowerIQ five months ago, and the experience has been excellent. The customer support has been outstanding, guiding us through the transition and ensuring a smooth process.
The software is user-friendly, making it easy for our team to adapt. As with any major system change, there were challenges, but the support team has been there every step of the way. We've also requested enhancements to better fit our business needs, and they are actively working on these requests.
Overall, GrowerIQ has been a great addition to our operations, and we highly recommend it for its usability and support.
Easy to use - The structure of the platform follows the growing process of plants and is aligned with the reporting requirements in Canada, enabling simple reconciliations when reporting to the regulating authorities. Navigating through the platform is easy and can be use by several team members with minimal coaching.
Design and Controls - Built-in controls are in place to prevent issues with the platform and maximize data reliability, especially considering the reporting requirements. Preventive controls such as limitations of access, 2 signatures review steps and process blocks are part of daily activities with the platform. The data is available in multiple form and can be organized based on preferences, enabling several possible reports.
Customer Support - The support is extremely strong, we always add immediate communication and active support when facing issues or when inquiring about potential ways of treating certain transactions, the support team is always proactive.
GrowerIQ has been a standout platform for managing our cannabis production. Its userfriendly interface makes navigating the system straightforward, even for new team members. Accessibility is a major plus whether on desktop or mobile, we can easily track batches, manage SOPs, and stay on top of compliance requirements without missing a beat.
What really sets GrowerIQ apart is its excellent communication and support. Their technicians are always quick to respond, providing clear solutions and guidance whenever we need help. It feels like we have a reliable partner invested in our success.
For anyone in the cannabis industry looking for a reliable, easy-to-use platform with outstanding support, GrowerIQ is a great choice!
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