Unwrap makes it extremely easy to analyze user feedback in a structured and data-driven way. Rather than sifting through thousands of user reviews, their dashboards make it easy to find themes/patterns that you can take action on. While it's easy to set up and gain valuable insights "out of the box," it's also flexible enough to customize depending on your needs. Once you implement changes to your site/product/etc, you can also track how they impact the user experience with regular reports.

A tecnologia deles é realmente impressionante ao categorizar automaticamente meu feedback e ao identificar problemas que eu nunca vi antes. A tarefa de passar manualmente por todo o meu feedback leva de 3 a 4 horas/semana, mas com o Unwrap leva menos de 15 minutos, e os insights são de maior qualidade.