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SymTrain

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4.9 de 5 estrelas
15 avaliações
  • Perfis 1
  • Categorias 2
Classificação média por estrelas
4.9
Atendendo clientes desde
2018

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SymTrain Reviews

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PR
Paul R.
02/13/2025
Avaliador validado
Fonte da Revisão: Orgânico

Reducing the Ramp Up Time to Competency for Customer Service Agents

|Symtrain
There are four huge upsides: 1. New hire process and soft skills training to augment instructor led training 2. Eliminates the need for in class role play exercises 3. Boost training when an area of opportunity is identifies. 4. Easy integration.
EM
Emmy M.
08/15/2024
Avaliador validado
Fonte da Revisão: Orgânico

Our business is seeing the value of Symtrain

|Symtrain
As a business, we've seen improments in all our key metrics post taking Symtrian. Our customer service agents like using Symtrain - here are some of the conmments received when surveyed. "l feel the training is very helpful when working with the customers" "It was very helpful to the process. I learned things about navigation that I didn't already know as a tenured agent. " "l love the Symtrain and still stand by the fact that I wish I had it when I was a new hire!!!"
MV
Maria V.
08/14/2024
Avaliador validado
Usuário atual verificado
Fonte da Revisão: Orgânico
Traduzido Usando IA

Treinamento Revolucionário

|Symtrain
SymTrain transformou completamente a maneira como abordo meu trabalho. O que mais amo no SymTrain é o quão personalizado o treinamento parece. O coaching de IA se adapta às minhas forças e áreas onde preciso de melhorias, tornando as sessões realmente eficazes. As simulações são incrivelmente realistas, proporcionando-me bastante prática antes de lidar com interações humanas reais.

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HQ Location:
Alpharetta, US

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@symtrain

What is SymTrain?

SymTrain automates agent training and coaching by simulating customer conversations for contact center agents. Our AI-powered platform simulates real-world interactions, allowing agents to practice for — instead of on — customer conversations. SymTrain can save a 10k seat contact center upwards of $60k A DAY! We benchmark and measure agent proficiency in 3 dimensions: soft-skills (like tone, empathy, etc.), application navigation, and conversation content. This helps businesses streamline pre-hire assessments, accelerate training and on-boarding, and automate coaching exercises — at scale, with no integrations required. Shorten your speed to proficiency by 50% and start improving agent behaviors in as little as weeks with SymTrain.

Details

Ano de Fundação
2018