Surfboard Technology Limited
88 avaliações
- Perfis 1
- Categorias 2
Classificação média por estrelas
4.7
Atendendo clientes desde
2020
Surfboard Technology Limited Reviews
TG
Thomas G.
The cleanest and easiest tool out there
They really understand the problem of WFM. Each part of their tool is well thought through to help all of us managing teams in customer service. Their time on task metric is the best out there, they focus on the precise needs and they give you a broad view of performance, rather than an overcomplicated and difficult one. We set up in no time and the integration into Salesforce and Zendesk was basically self-serve!
PH
Preemal H.
Hands down the best choice for us against all of the alternatives
I've worked with lots of different WFM tools in the past but Surfboard is a breath of fresh air. It's clean and easy to use, with exactly what you need and no distractions from unnecessary bells and whistles. The team are super easy to work with and the product was quick to get set up on with all the help from their CSM. Ultimately, it does exactly what you need it to, without leaving you feeling paralysed and lost. I worked with Playvox in the past and it was a waste of time, I couldn't pick it up and we paid for much more than we needed to and got very little from it.
CB
Chandni B.
CX Innovator | Digital Transformation Advocate | AI & Ecommerce Strategist | Community Builder | Recognised: CX Power 100 #4 by CXFO '23 | Women in Tech 100 Winner '23 | CXNetwork Leaders To Watch '24Fácil e torna o WFM divertido!
Usabilidade do agente e facilidade de configuração. Eliminando a necessidade de planilhas manuais do Excel. Muito aberto a ouvir sobre novos casos de uso e leva em consideração o feedback de recursos. O suporte ao cliente é ótimo, canal dedicado no Slack para comunicação frequente.
About
What is Surfboard Technology Limited ?
Meet Surfboard, the home of your customer support strategy. Leading brands teams like Ruggable, Beauty Pie, and Grow Therapy use Surfboard’s workforce management platform to manage the growth and evolution of their support teams internationally.Surfboard offers a smart, modern WFM to streamline and consolidate operations from forecasting to capacity planning, scheduling and performance analytics. Identify hidden costs and inefficiencies across your entire support function. Unlock the profit-driving opportunity of proactive customer care alongside human and AI service resourcing.
Details
Ano de Fundação
2020
Website
www.teamsurfboard.comProcurando por ideias de software?
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