Surfboard Technology Limited
88 avaliações
- Perfis 1
- Categorias 2
Classificação média por estrelas
4.7
Atendendo clientes desde
2020
Surfboard Technology Limited Reviews
EK
Emma K.
Support Quality Assurance at SalesloftSuper clean WFM platform that does an amazing job listening and applying user feedback.
- Surfboard is easy to access and has a clean UI for our agents to view.
- I love the google calendar integration which adds the agents' shifts as events to their google calendar.
- I also absolutely love the pitch decks that our customer success team has shared with us to help enable our team on new features. This has really helped us to make sure our agents are comfortable using the platform without us having to do more work on our end.
TA
Ty A.
Trialled Zendesk WFM but opted for Surfboard!
They know WFM, it's behind how they were founded and it really comes through in who you meet, how they solve problems for you and what the product can make posssible. They stay true to being simpler, smarter and fairer. Sorting out the integrations for ticketing and time off was easy, I know the team use it daily and even I can use it easily for reporting, despite being quite far removed.
BC
Brian C.
A prancha de surf significava que eu não precisava montar uma equipe de WFM de 6 pessoas.
Eu gerencio uma equipe de mais de 100 pessoas com 8 gerentes e um gerente em nosso BPO. Com cada equipe operando de uma maneira ligeiramente diferente, o Surfboard me permitiu evitar a necessidade de formar uma equipe dedicada de WFM. Com uma interface simples e "regras" personalizáveis, cada equipe tem seus próprios planos que utiliza, evitando a necessidade de centralizar tudo, mas me dando a visibilidade necessária para garantir que as equipes estejam sendo geridas de forma eficaz e atingindo suas métricas.
About
What is Surfboard Technology Limited ?
Meet Surfboard, the home of your customer support strategy. Leading brands teams like Ruggable, Beauty Pie, and Grow Therapy use Surfboard’s workforce management platform to manage the growth and evolution of their support teams internationally.Surfboard offers a smart, modern WFM to streamline and consolidate operations from forecasting to capacity planning, scheduling and performance analytics. Identify hidden costs and inefficiencies across your entire support function. Unlock the profit-driving opportunity of proactive customer care alongside human and AI service resourcing.
Details
Ano de Fundação
2020
Website
www.teamsurfboard.comProcurando por ideias de software?
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