Temos usado o Plivo para nossos serviços de IB Toll-free há um ano em alguns países, e o fluxo de chamadas deles é realmente bom. As tarifas deles também são um ponto positivo. Não enfrentamos problemas com eles até agora. Recomendaria a todos que estão procurando serviços semelhantes.

Plivo é uma plataforma bastante fácil de entender, especialmente com um histórico de trabalho em uma empresa SaaS. Plivo é nosso provedor de SMS escolhido para nossos textos de ativação de defensores/apoiadores - não tive necessidade de entrar em contato com o suporte, então não posso comentar sobre o nível de serviço ao cliente deles.

Plivo HAD incredible support that was extremely helpful. No more. We've had 'unauthorized access' issues three times on two different accounts and had expensive credit card charges from auto-loading on our account that they refuse to refund. They claim to have alarms for out-of-the-ordinary increases in messaging; they don't. 4000% increase in messages in one day - I think that is the definition of "out of the ordinary". They claim that the security of their system is high; it's not. In all circumstances, it took weeks and, in one case, MONTHS to try to get to the bottom of the issue. Ultimately, they had no answer and kept denting any issue. They blame the customer. They claim we did something wrong and send us a list of 'security measures' we should have taken. All of which we already followed. Change keys and auth regularly, use 2FA, turn off unnecessary services, etc., etc., etc. They never did explain how the breach happened; instead, they say they tracked down an IP address and then gave us the IP we use to access our account?! Thousands of messages were sent from our account using numbers we didn't even have - but they still refused to refund! Strongly suggest that if you use them, turn OFF the autoload feature for payment. If you don't, you can expect a breach to happen at some point and they will not refund the charges.