The NBA designer is something that has helped our org immensely. It is very simple to implement, and has really made our customer support workflows very productive. The low code features have also helped citizen developers like me in creating business rules without any coding.

It is easy to use with its user friendly interface. Using PCES as the main point of contact between customers and the support team, my overall experience with this tool has been positive. Dynamic Routing, Insight, Pitch book, Augment Reality are some of the features which are very helpful for customer.

Eu sou uma pessoa certificada pela CSA. Recentemente, usei o Pega Customer Engagement, é tão fácil de usar e implementar para personalizar os requisitos dos clientes em tempo real. A principal e útil capacidade é trabalhar com dados em grande escala e projetar em um único sistema. No entanto, no caso de implantação, é necessária uma abordagem técnica cuidadosa.