Peerbound

Peerbound is far and away the best partner I've worked with in my career. Their support is second to none, and the speed at which they've built & improved their platform is incredible. Peerbound has made capturing, organizing, and generating customer stories so much easier for us. It is really intuitive to use, and easy to get started with. The transcription feature is super accurate, saving me tons of time I used to spend doing this manually or correcting other software. It creates a solid first draft and outline of customer stories, which improves my workflow so much by helping me summarize information and giving me a great starting point. I can't forget the Slack integration, which is going to transform how we share stories and insights with the rest of our organization. We love working with the Peerbound team—the team is fun and easy to work with, very open to feedback, and really responsive. They are collaborative and forward-thinking. Peerbound truly listens to their customers and takes action on their feedback, which is a breath of fresh air compared to other vendors I've worked. Every call we have with them, they roll out new (and USEFUL) updates, so the platform just keeps getting better.

Peerbound is a big time-saver. Its transcript and case study generation features cut down on hours of manual work and make it so much easier to create customer stories. I love how it automatically pulls key quotes and drafts an outline and the initial framework really helps me hit the ground running. Plus, viewing transcripts alongside stories is a huge boost to my workflow. The Slackbot’s search function is also a game-changer for our sales team. Another standout is the support. The Peerbound team truly listens to feedback and keeps rolling out new features that make our jobs easier. From adding generating customer slides to working with us to add Google docs, they’re always listening to us and improving the platform. It feels like a genuine partnership. Last, but certainly not least, we've been a customer since they were in beta, and I am absolutely thrilled with the way they've evolved and the direction they are going in — being able to surface account data to our sales teams with both moments of advocacy and relevant use cases will be a game-changer for us and every other marketing organization in the world!!

I love how Peerbound quickly highlights the best quotes from interviews so I’m not stuck scrubbing through hours of recordings. It also does a great job surfacing important themes that I might have overlooked. The editor tool only needs a quick pass from me, so I can wrap up a customer story very quickly. Plus, the Peerbound team is really open to suggestions and has made the whole experience feel seamless.