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Our agency's IT was using pagers for after-hours on call for at least the last 23 years. Receiving pages were becoming less and less reliable, even with new pagers. We went with OnPage early this year and have not regretted it. Our after-hours Help Desk phone transfers the caller to our OnPage dedicated phone number with a voice-mail message. Unlike our pagers and just receiving a callback number, OnPage allows us to receive a message in the app from the caller. They provide us with a name, number, and a brief message regarding the issue. It gives us information we can use to troubleshoot and/or resolve the issue before we even call the user. The escalation process has also come in handy several times when our on call person's phone was having issues. A supervisor was alerted after an hour of the page not being opened by the on call person. Also, the ability to select different alert sounds is nice, since the sound they demoed with was obnoxious. OnPage is just a reliable system. We do not use the scheduler for our on-call people, since our schedules are very flexible. Whomever is on-call will turn on their pager on within the phone app at the time they go on-call. When their on-call shift is over, the user just turns the pager off in the app. Sometimes a person will forget to turn on their OnPage pager at the start of their shift. We have enabled the text feature in OnPage, so that each on-call person (no matter if their OnPage pager is on of off) gets a text after a customer generates a page. That way the on-call user will be reminded their OnPage pager is not on, since they did not receive a corresponding OnPage page.

No more carrying around a physical pager