I have been using MOJO Helpdesk for almost 10 years and it is a great ticketing system. It is very user-friendly!

It allows our company to easily track user issues and track the timeline all the way to the resolution. I also like the fact that users can attach documentation (files) to support their request. The new UI is a good change and it feels much more modern.

I like that everyone on our Help Team can see the tickets and easily assign or re-assign them. It keeps the flow going smoothly as we figure out answers to our users' issues.