Internally, we usually utilize this for urgent matters or when there are concerns regarding the level of severity and processes involved.

Fácil de configurar. Fácil de aprender. Fácil de usar.

I like the ability to open ticket by direct link. I'm working as a software dev, and i'm kinda last tier of support, when consultants and product manager can't handle issue. So I like the simplicity of interaction for me. Support-person gives me link and I'm able to get access to the ticket in one ticket.