User interface is pretty good I use it all the time for our school IT helpdesk. I submit tickets there every time there is an issue. It is easy to see which tickets are open and this shows us which issues are unresolved yet.

The Mojo helpdesk excels in supporting our internal employees day to day issues through. As a team we're able to effortlessly create, track, and prioritize tickets, ensuring that no issue falls through the cracks. Customizable ticket categories help differentiate IT issues from billing/ client issues so we're never left questioning if a ticket is for the IT department.

Cadeias de e-mails de resposta são úteis para engajar em um diálogo sobre como uma solução foi alcançada.