We had a connectivity issue, since a couple pf days ago and our Eng David Kutler opened a ticket yesterday to fix the issue with no luck. Then today we had James Stewart and in less than 2h he was able to help us to fix the issue and get the circuit and bgp session between on-prem and the new mcr UP. James Stewart has all the qualifications an Eng should have: do his homework, engage with customers to troubleshoot, listen to the customer and know when to escalate the issue. We are very happy with his support Lorenzo Hernandez, CCIE 60069 (Enterprise Infrastructure) Principal IP Network Architect

I found Megaport service is very easy to manage - quick deployment, transparent cost and quick retirement. The cost offering is also very competitive especially with bundling of Internet service from IX Providers.

Coordination, Team availability, Requirement Clarity , Planning, Implementation, Simple and easy to do setup on Megaport portal, Circuirt consistancy, Bandwidth, Latency, Alerting and monitoring and offcorse support as well.