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Intercom, Inc.

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4.5 de 5 estrelas
3,207 avaliações
  • Perfis 1
  • Categorias 13
Classificação média por estrelas
4.5
#1 em categorias 7
Líder do Grid®
Atendendo clientes desde
2011
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Messangi

15 avaliações

Descrição do Produto

Since 2001, Messangi has been connecting companies to their customers on billions of devices around the world. Our versatile and reliable platforms have been built in-house by some of the top engineers in the business. To power our operations, we have world-class teams in 7 countries willing to go the extra mile to meet our customers’ needs. Messangi's cloud communications platform as a service can be customized and molded to create the best fitting solution. With the combination of multiple channels, reach and engage your customers in a more efficient way.

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Intercom, Inc. Reviews

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Profile Name
Star Rating
2474
675
107
40
41
Maisa A.
MA
Maisa A.
02/26/2025
Avaliador validado
Usuário atual verificado
Fonte da Revisão: Convite do G2 em nome do vendedor
Revisão Incentivada

Connected, organized and customizable

|Intercom
I think the most helpful features of Intercom are its customizability - you can add personalized fast replies easily, labels, etc. It's very easy to use but it takes some time to learn all the features and how to get the best benefit. I like how you can organize inboxes which creates focus. I've been using Intercom as a customer support person daily as the main support tool. I've used Intercom chat and email support, Help Center and outgoing mails and what is great how everything connects together. You can easily send out Help Center articles in a chat or you see the HC pages the user has visited before they've entered the chat.
Shaun C.
SC
Shaun C.
02/25/2025
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Usuário atual verificado
Fonte da Revisão: Convite do G2 em nome do vendedor
Revisão Incentivada

All in one customer Support solution

|Intercom
It's easy to use and that it continues to upgrade its product as time goes
AJ A.
AA
AJ A.
02/25/2025
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Usuário atual verificado
Fonte da Revisão: Convite do G2 em nome do vendedor
Revisão Incentivada

Intercom is great but there's a paywall for a lot of stuff

|Intercom
We have used Intercom for the last six years and one thing I have noticed is that it rarely has issues. It's reliable and hasn't give us any major trouble in the last six years. When I joined the company, our Intercom was already setup so I could say how easy it is to implement and integrate. It is definitely easy to use though, everything you need to respond to customers and monitor your team's performance are readily available. We use it on a daily basis and all our support interactions (email, chat, fb) goes through Intercom. I loved how support was a few years back but now that they have implemented AI, it's kinda hard to get a live person.

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HQ Location:
San Francisco, CA

Social

@intercom

What is Intercom, Inc.?

Founded in 2011 and backed by leading venture capitalists, including Kleiner Perkins, Bessemer Venture Partners and Social Capital, Intercom is on a mission to make internet business personal.

Details

Ano de Fundação
2011