As the website administrator at TACF, I've used the GiveCloud platform at least once a week for the past two years. In addition, our organization used it for years before I came on. What I like best about GiveCloud is the customer service. New AI enhancements to live chat generally give me the answer I'm looking for in seconds. When the answer isn't satisfactory, I'm usually able to speak to a live person via chat within minutes. I find the interfaces simple and easy to work with and implementation is generally straightforward. Our development team has appreciated the level of integration with DonorPerfect.

GiveCloud is robust in what it can offer for fundraising and ecommerce tools, but what our organization has benefited most from GC in the past 18 months of implementing it is: a directly integrated service with our current CRM and processing gateway which can also integrate with other gateways and payment methods not previously available with our other vendor; Donors Cover Costs donations essentially more than covering the costs of its monthly platform fees; a donor portal which allows donors to manage and update their own donor payment information in a secure, PCI compliant way; and sleek, modern fundraising forms and items which allow our organization to feel up-to-date and relevant in the methods and media we can provide donors in their giving experiences (the design, feel, function, and payment methods are all perks compared to what we previously had available for online giving). I would be remiss to exclude the people at GiveCloud as one of the contributing factors to our experience. Both sales and support have been instrumental in our research, experimentation, implementation, and optimization of the platform and its uses along the way. Being able to play with a system for months before purchasing it was a game-changer, and having support staff that understand GiveCloud and its relationship to our current donor CRM, DonorPerfect, makes all the difference in how confident we are in the solutions they can provide. Even if we ever have to migrate to a new CRM, I hope (and plan) for GiveCloud to make the move too as its chances of integrating seem excellent. Its that special.

I like how the online platform is seamless and encourages online giving. Our online giving has increased since using the platform.