The ease of use and the detail of information you get!

Estou um pouco tendencioso, devido ao meu cargo pessoal, no entanto, sinto que a melhor parte do FieldEdge é o atendimento ao cliente. ADORO que tenho a capacidade de conversar com meu próprio "Time" e que não preciso ligar e esperar em espera por longos períodos de tempo. Eles são sempre tão amigáveis e muitas vezes hilários, levantando meu ânimo com qualquer que seja o meu problema. Nossa Especialista em Atendimento ao Cliente, Grace, é incrível. Ela é tão gentil e tão fácil de conversar... é muito bom saber que temos uma pessoa específica para nos ajudar se precisarmos de algo.

FieldEdge is very customer friendly; the system is easy to use and simple to learn. The help center offers multiple videos and walk through tutorials. The support staff assisting online are highly responsive and friendly. On top of being highly responsive and a pleasure to speak with, they are thorough. I was experiencing technical difficulties with a few walk throughs and reached out to a representative online. The representative was able to troubleshoot the issue with me, unfortunately it did not resolve the issue. The representative had informed me that the case would be escalated. I reported the issue a few days ago and had seen a resolution to the issue almost immediately (compared to other providers). After completing training with FieldEdge, I can say the help center, which is provided, is very helpful for quick, hands-on learning.