Sem dúvida, eu gosto do Expel porque fornece insights acionáveis bastante detalhados para tomar decisões rápidas. Está integrado com nossos outros sistemas bem o suficiente para que tenhamos todas as nossas informações relacionadas à segurança em um só lugar. Eu gosto de como ele é capaz de fornecer detecção automática de ameaças, atualizações rápidas. Além disso, sendo fácil de usar, a plataforma permite que membros menos experientes da equipe a manuseiem sem exigir muito treinamento.

The Expel team has a solid set of skills that span a reasonable breadth of what you would expect to find in a Security Operations organization and delivered via a technology platform that is both flexible and powerful. While implementation isn't necessarily simple, it is fairly straight-forward and what you would expect when looking at a service that needs to ingest things like various security platform logs. The documentation can be a mixed bag - some of the articles are fantastic and provide great details about the topics, while others feel outdated as a result of changes outside of Expel's control (e.g. when Google makes changes to how logging works, there is a lag to when Expel's documentation is updated to reflect those changes). Overall, Expel has done a great job of keeping up with our environment in terms of triaging and dispositioning alerts that come into the service. They have been responsive to additional context and information provided by our team as well. One of the key areas of strength for Expel historically has been their responsiveness to support requests from our team. In the past, these requests were quickly acknowledged and the appropriate support resources are deployed to help. More recently, this experience has been less consistent and less straightforward, in part due to changes in how support gets engaged. That said, Expel has observed and identified the unexpected downsides to some of the recent changes, and they have made a point of working directly with customers to improve it. That is a promising approach that will, hopefully, lead to a more seamless and easier support experience.

Expel sets itself apart from the competition by offering SLA's on alerts. This is a game changer. Without a SLA, how do you sleep at night knowing that your MSP might be handling a alert quickly or not. Expel has a very easy dashboard that offers quick insights into your environment. Sales team was easy to work with and helped design a solution that fit our company.