Firstly, the support team at EvaluAgent are outstanding - they're accomodating, responsive, helpful, have great technical insight and really have a big focus on the user experience. We would describe ourselves as quite a high maintenance client, but the wonderful team at EvaluAgent never make us feel that way - we've always been made to feel like a priority. The platform itself is fantastic - it's easy to create scorecards, load users and publish audits. The layout is clean, polished and designed very much with the user in mind. When first implementing EvaluAgent across our team, it was clear how hard they had worked to make the process as intuitive as possible to follow - it really didn't take us long to get to grips with how to make the most out of this tech. Likewise, the quality of the platform has enabled our QA team to move quicker and more effeciently, increasing the amount of work we can get through - this is vital as our entire team uses the platform all day every day, and we very quickly noticed how much more efficient we were performing collectively. Alongside this, the quality of insights EvaluAgent provides has also been vital to our success - the KPIs section identifies trends, patterns and potential coaching areas in an automated, 'easy to understand' manner that can comfortably be transferred to staff feedback sessions. EvaluAgent has been huge for us, and not only because of the power of the platform, but also due to the great support team that sits behind it.

Adoro os recursos intuitivos, SmartScore e AutoQA, o atendimento ao cliente que eles fornecem, a gamificação, a forma como os agentes podem usar facilmente os dados para acompanhar seus padrões de QA, o construtor de scorecards, a maneira como podemos implementar resultados manuais em vez de depender de uma pontuação/percentagem.

É uma ótima maneira de manter-se conectado com sua empresa e crescer consistentemente em suas habilidades.