DeepConverse has been an excellent partner in our Customer Support Automation journey over the last few years. We’ve been able to automate our Returns process to a large degree resulting in significant cost savings. We were one of the first Sunshine Conversations implementations and they did an excellent job supporting this. Being a large global organization operating across multiple locales and supporting hundreds of consumer electronics products, our volume and requirements were quite demanding and DeepConverse rose to the challenge every time. Definitely recommend working with DeepConverse to help with your customer support challenges.
Our company required a leadgen and support chatbot that integrates with our CRM Vtiger. DeepConverse was able to deliver the solution and required very minimal effort from our side. The DeepConverse platform has a prebuilt Vtiger integration that created leads and cases with custom fields. All of this our team has been able to manage and make changes on our own. We also show prospective customers PDF catalogs that are rendered within the chatbot making it easy for them to see them.
Adding the chatbot to our website was also a breeze. The entire experience has been stellar.
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