Free plan is great with integration options better than Livechat.

Our startup has been using Chatwoot for about a year. It has worked very well for our use case. The new features are just added advantages; it was working for us perfectly from the first version itself.

This tool has most of the basic features you would need in a live chat. It's very flexible, so you can use it either on your website or to reply to messages to a Facebook page or Twitter profile. The setup is very easy to accomplish. Also, it has a self-hosted option, which is very hard to find in similar live chat software.