Capturi helps us identify why our customers call back multiple times and how we can develop our employees to create outstanding customer interactions. We can also follow up on why some calls are lengthy, and we quickly gain insight into the content of the conversations.

Capturi is an extremely effective tool for webshops looking to optimize their customer service through conversation analysis. With Capturi, you can automatically transcribe and analyze all customer conversations, providing in-depth insights into how your employees handle inquiries and complaints. The platform is easy to use and quickly provides valuable data on customer tone, satisfaction, and recurring questions. This allows webshops to identify service areas that can be improved and train employees more effectively. The result is better customer experiences and faster resolutions. Capturi also helps ensure compliance with GDPR, which is crucial for webshops handling sensitive customer information. Overall, Capturi is an excellent investment for webshops that want to deliver top-class customer service and maximize their customer insights.

Isso torna muito mais fácil para nós criar relatórios mensais + podemos rastrear e monitorar o desempenho de nossas equipes de suporte. É fácil de usar! No entanto, eu recomendaria que você o usasse com frequência para desenvolver suas habilidades.