I've been using CallRail extensively across five different companies, managing around 50 tracking numbers for ads, print collateral, car wraps, and our website. The AI features are impressive, making it easy to analyze calls, automate insights, and optimize performance. Integrations and notifications are seamless, ensuring I never miss important data. The call summaries are a game-changer, allowing me to quickly assess call quality. By reviewing these insights, I’ve been able to refine our call center SOPs, ultimately saving jobs and improving customer interactions. CallRail is an essential tool for any business serious about tracking and optimizing their inbound calls.

The user interface is very intuitive and easy to use.

The number routing is seamless and net to use. Makes it easy to route the right number to the right salesperson.