I liked that it was fairly easy to setup and scanned our complete network. Boss assisted us getting started. I could close tickets out on my phone using the app. We were able to setup work flows for onboarding and exiting employees. It had a self help area and we could setup FAQs for other support folks.

A emissão de bilhetes e o acompanhamento de problemas são os dois recursos mais úteis que eu uso.

The ticketing system is good & user-friendly—easy deployment with convenient features. ITIL Bossdesk software is an easy way to take charge of the IT company infrastructre for maximize processes & improving efficiency. I like the way the bossdesk presents all the information of logged tickets, incidents and events. And the different format & charts of export reports is most helpful for all.