Some folks on the team we worked with were great; very responsive. (Unfortunately that wasn't the case across the board). Análise coletada por e hospedada no G2.com.
"Dislike" is probably too strong, but two areas of improvement would be 1) more consistency for how quickly our team would answer questions (our primary account rep was great); sometimes we waited days and had to follow up before we got responses. Even if folks didn't have answers right away, it would be good to know they are working on it. 2) More helpful features in navigating US state laws would be great. I was hoping for an easy-to-digest page on each state law with language suggestions for our privacy notice but nothing really helpful on that front. The reference library did not include language suggestions to meet our basic compliance needs. Análise coletada por e hospedada no G2.com.
273 de 274 Avaliações Totais para TrustArc
Sentimento Geral da Revisão para TrustArc
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TrustArc is a All-In-One Privacy Management Platform, which could be used for all privacy-related requests in organizations, no matter whether the organizations are big or small. Análise coletada por e hospedada no G2.com.
It is not easily customizable to specific needs. This could be an issue for organizations, which already have privacy officers, who want to customize it to work in specific ways. Análise coletada por e hospedada no G2.com.
- Bom suporte de banners com todos os navegadores e sistemas operacionais
- A equipe de suporte é incrível – eles respondem rapidamente, são muito prestativos e sempre prontos para ajudar. Os guias de treinamento também são realmente úteis para se manter atualizado
- Regras e regulamentos atualizados de todos os países ao redor do mundo
- Funciona bem para regras fora da UE e outros países além da região da UE
- Boa flexibilidade com opções de banners e oportunidade para testes AB
- Interface é fácil de usar
- Ótimo suporte para DMA no início do ano. Trustarc foi útil na integração do modo de consentimento Análise coletada por e hospedada no G2.com.
- O painel ainda está muito lento e não possui todas as informações necessárias
- Sem filtros nos painéis
- Sem opção para transformar dados em tabelas
- Certas áreas da plataforma podem não oferecer flexibilidade suficiente para necessidades de negócios únicas. Análise coletada por e hospedada no G2.com.
TrustArc provides a well recognized privacy certification that is law agnostic and therefore well suited for companies that have a more global footprint and need global recognition which a GDPR Article 42 certification cannot provide.
The auditors we worked with (Galatée and Kemi) are extraordinate professionals who are very rigorous and professional.
TrustArc supports also in the communications with the Departmnet of Commerce. Análise coletada por e hospedada no G2.com.
The tool that manages evidence collection is difficult to use and very slow. Análise coletada por e hospedada no G2.com.
TrustArc's strength for me has always been the supreme quality of their research tools. While it may be tempting to go with other organizations that have less expensive research solutions, you lose out on a wealth of resources and quality in the process. The templates and depth of legal analysis just can't be found at competitors (and I've tried them). On top of that, the customer support is hands on and top notch. They want you to succeed! Análise coletada por e hospedada no G2.com.
The two big issues I have had over time have been the complexity of the tools to use and the cost. That said, TrustArc has been making great strides in improving in both of these areas over the last few years. We recently opted to launch a new product and the implementation has been so much easier than I recall implementation being for a similar tool a number of years ago that I ended up discontinuing. Análise coletada por e hospedada no G2.com.
The user interface is very easy to navigate and the support team is always very quick to respond. Análise coletada por e hospedada no G2.com.
The way the system works when completing the answers for the privacy central frameworks. Could be a bit more efficient. Análise coletada por e hospedada no G2.com.
Overall, I find TrustArc useful. I really enjoy how easy it is to track action items issued to us, so we can identify any privacy actions that must be taken and when they must be taken. This makes for a clear review with necessary stakeholders. Análise coletada por e hospedada no G2.com.
I do find myself getting inundated often with emails from TrustArc, such as when I upload a comment. I do not know how much value a user may get when by receiving an email indicating they uploaded a comment in TrustArc. I also wonder whether the amount of emails sent can be reduced for each assessment. Análise coletada por e hospedada no G2.com.
O gerenciador de consentimento de cookies intuitivo da TrustArc e as ferramentas abrangentes de conformidade tornam fácil gerenciar os requisitos de privacidade de forma eficaz, com suporte responsivo garantindo uma experiência tranquila. Análise coletada por e hospedada no G2.com.
o processo de configuração requer orientação extra e isso é algo que eu destacaria. Análise coletada por e hospedada no G2.com.
We got our privacy policy updated to the industry standard and in compliance with privacy regulations. TrustArc Counsel helped us expedite the process and made sure that we achieved our goals. Análise coletada por e hospedada no G2.com.
Subscription plans and the expectation alignmients with the relevant stakeholders didn't go well. But at the end, with the amazing customer support we reveived, things eventually turned out well Análise coletada por e hospedada no G2.com.
Eu gosto de como é fácil iniciar uma nova avaliação dentro do Trustarc, e como é fácil fornecer as informações necessárias. Geralmente, a usabilidade do aplicativo é bastante simples. Análise coletada por e hospedada no G2.com.
Acho que a seção de comentários e o envio de mensagens dentro do trustarc poderiam ser mais fáceis. Mesmo quando uma avaliação é fechada, os comentários aparecem como se fossem novos. Análise coletada por e hospedada no G2.com.
User Accessability and support staff from the team. There are lot of features available for use. Análise coletada por e hospedada no G2.com.
It would be helpful if there are new trainings and certifications within TrustArc. Análise coletada por e hospedada no G2.com.
