Prós e Contras de TheLoops

O lançamento do The Loops foi uma mudança de jogo. Aumentou a produtividade massivamente para agentes e gerentes, tornando as tarefas mais rápidas e fáceis. O tempo de integração foi reduzido, fazendo com que novos membros da equipe se adaptem rapidamente. Essa eficiência se traduziu diretamente em melhores experiências para os clientes, com nossas equipes mais responsivas e informadas. O The Loops realmente elevou o padrão de como operamos e atendemos nossos clientes, marcando um passo significativo em nossa busca pela excelência. Análise coletada por e hospedada no G2.com.

Ainda não encontramos nada que tenha sido um impedimento. Como em qualquer sistema, é preciso treinar os modelos e eles são tão bons quanto o treinamento que recebem. Acho que tivemos expectativas adequadas aqui durante a implementação, o que ajudou. Análise coletada por e hospedada no G2.com.

I had met with so many different AI companies that were marketing themselves as AI for support. They were all not the right fit. None of them understood my use case, or that I didn't want a chat bot. When I met Somya and Jaclyn in person, I could tell their approach to using AI was difference. After meeting with their AE, Jordan, I confirmed my initial thoughts. The number of features they have to use the data is impressive, and they were the only solution that was able to create an integration for a software for me. Everyone else said no and that it was far out on a timeline for them to be able to create it. Análise coletada por e hospedada no G2.com.

There are a lot of integrations that have to get setup in the beginning. Some of the documentation was unclear, and required a bit of back and forth to get it in place but ultimately once setup the process has been pretty easy. Análise coletada por e hospedada no G2.com.

estatísticas e análises facilitadas, com relatórios de tudo. muitos recursos e fácil implementação, e amigável ao usuário. Análise coletada por e hospedada no G2.com.

nada em particular, mas pessoalmente não gosto que muitas janelas apareçam Análise coletada por e hospedada no G2.com.

A equipe com quem trabalhamos na The Loops é muito adaptável. Eles estão dispostos a ouvir e aprender para implementar coisas que ajudarão nossa equipe. Eles são realistas com prazos e cada reunião de acompanhamento é muito bem organizada e os projetos são bem acompanhados. Análise coletada por e hospedada no G2.com.

Se usar The Loops para Garantia de Qualidade, há espaço para crescimento em suas integrações. Acho que isso virá com o tempo à medida que a IA continuar a se desenvolver. Análise coletada por e hospedada no G2.com.

The platform is as powerful as you want to make it. It allows a ton of integrations that are easily configurable and many of them comem out of the box. TheLoops team is very responsive to feedback and helpful whenever any questions or issues arise. The detail and depth of the data that you can bring into the platform and then visualize in an easy and digestible manner is awesome. The initial set up is easy with a few quick connections to your CRM and support portal that theLoops team manages. The ability to set up alerting and proactive monitoring is great and the agent assist functionalities are proving to be very helpful for our support agents. I am impressed with their AI capabilities as we continue to lean on them more for customer scoring, health monitoring, risk mitigation, and proactive alerting. I feel we've just scratched the surface on what the platform can do and I am looking forward to leveraging it more to provide better support to our customers and insights into our support and CS leaders. Análise coletada por e hospedada no G2.com.

The platform itself can be a bit daunting to learn since it is so powerful and offers so many options with building out reports, dashboards, alerting, and the vast amount of data that you can bring into it. This is definitely a platform that requires you to dedicate a decent chunk of time to learning and understanding the different ways it can bring value to your organization past the initial set up. When building out reports and dashboards learning the different nuances with what filter parameters to use takes some time to learn. This is also platform that requires ongoing enablement for your team.

The platform itself does have a few bugs that pop up but the engineering team is highly responsive in addressing them. The platform also sometimes will be slow to load different pages and dashboards but the team is working on improving the speed. Análise coletada por e hospedada no G2.com.

- Bespoke experience: We've been able to work closely with the Loops team to customize the build of our platform to our liking; great implementation experience

- Real-time data at your fingertips

- Easy to use Análise coletada por e hospedada no G2.com.

Some data blindspots/kinks to work out, but the Loops team is very quick to respond & troubleshoot that together Análise coletada por e hospedada no G2.com.

Muito boa IA para CX, e a equipe preparou você para o sucesso. Análise coletada por e hospedada no G2.com.

Não há nada que eu não goste sobre os loops. Análise coletada por e hospedada no G2.com.