Discussões de Talkdesk

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Do we see any changes or addition to the widgets and their modifications? As mentioned above this feature is already excellent however having more options and being able to add what we may or may not need on a daily basis is a huge plus

how can you use Talkdesk to improve recruitment, training and working from home?

Would it be possible to implement a feature in live reporting wherein there's an alert or alarm if an agent was unable to answer or rejected the call? Co

This is to make sure proper disciplinary actions will be made to those agents that are not answering calls in a timely manner or for those who deliberately not answer the calls that comes in to them.

As much as Talkdesk integration with Okta is straightforward it lacks user provisioning from Okta. SCIM-based would be preferred, but JIT could be a nice start.

For some reason Talkdesk does not have an online user community, which would allow TD customers to share the feedback. Also customers don't have a way to upvote on other customers feature requests. Any other modern cloud-based application should have a better way to collect customer feedback.

Talkdesk needs to introduce an unlimited calling plan. usage based billing plans are mostly legacy from cellphone carries.