Avaliações e Detalhes do Produto de Student Loan Servicing System

Atualizações por e-mail quando houver alterações feitas na minha conta. Fácil de fazer um pagamento. Bom atendimento ao cliente. Análise coletada por e hospedada no G2.com.

Sob os detalhes do empréstimo, não consigo descobrir de que datas são cada empréstimo individual - apenas a data de vencimento. Análise coletada por e hospedada no G2.com.

It really helps me stay on top of my student loans - everything is very easy to navigate. Paying my loans is very fast and efficient because it prompts you to make a payment from the very first screen. I also like how simple it is to change repayment plans as well and how well it breaks them down for you. Their customer service is always pretty fast and they answer all my questions thoroughly Análise coletada por e hospedada no G2.com.

I wish my loans were labeled better? I don't like how they break it down into Group A, B, C etc. under loan details, I don't know which loan is which Análise coletada por e hospedada no G2.com.

I have set up autopay which works great for me. The individual on the phone was also very helpful in explaining the timeline for autopay. Análise coletada por e hospedada no G2.com.

The autopay function has a slight delay - which scared me at first when looking at my bank account. Your payment won't be reflected in your bank account until after the due date. Be assured though that NelNet does keep track of the payment and lists it as paid on time. Análise coletada por e hospedada no G2.com.

As touchy student loans are, Nelnet does a great job laying everything out for you. They make it extremely easy to apply for different types of repayment options among other things. Análise coletada por e hospedada no G2.com.

I wished that when you clicked into account details that all your loans would be in a minimized view. Having them all displayed overloads the user a bit. Análise coletada por e hospedada no G2.com.

Provides a nice overview so that you can see all your loans with type, status, interest, etc. Análise coletada por e hospedada no G2.com.

Not very easy to use. The system is more basic than competitors and not very intuitive. Análise coletada por e hospedada no G2.com.

Their payment system is pretty flawless. It's easy to set up automatic payments, and they do a good job at allowing users to specify where, specifically, they want each payments to go. Additionally, I have interacted with their customer service and I was very pleasantly surprised. They were prompt, helpful, and kind. Análise coletada por e hospedada no G2.com.

The app for iPhone, while helpful, is a bit outdated. It could use some serious updates. There's nothing flawed, necessarily, about it. The app is just very old and sometimes runs a bit slow. Análise coletada por e hospedada no G2.com.

It is very easy to use and I like that accounts can be set up to have multiple people with accessibility for one loan. Análise coletada por e hospedada no G2.com.

Payments are not posted immediately, they take about 2 days. Análise coletada por e hospedada no G2.com.

I love how easy it was to access my account and generate important documents, set up automatic payments and otherwise manage my loans. It detailed the history of my loans which allowed me to see how far I'd come. Análise coletada por e hospedada no G2.com.

Many student loan providers are known for incorrectly applying payments to the interest or making other account mistakes. Nelnet was not exempt from this however they owned their mistakes and rectified any issues I had right away. Análise coletada por e hospedada no G2.com.

I think the UI is great. Very easy to navigate and gives you the ability to make scheduled payments on a recurring basis. Análise coletada por e hospedada no G2.com.

I think like any software out there it has it's bugs and issues but the core functionality of the solution certainly works. Análise coletada por e hospedada no G2.com.