Avaliações em Vídeo
Score Buddy - Uma Ferramenta Útil de QA
Avaliações 687 Scorebuddy
Sentimento Geral da Revisão para Scorebuddy
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I do like that the platform can be customized depending on each project's needs, it's light and easy to use. Also, I do like you can give different -out of Role Ad Hoc permissions t Análise coletada por e hospedada no G2.com.
It's not a dislike per se but I would really like a "live monitoring" feature in which the QA could Send an Invitation to the Agent and they could watch the Agents Screen Live to see how they handle the case internally as well Análise coletada por e hospedada no G2.com.
Very easy to use, lots of bespoke reporting, great dashboards, just all round a good system. Great staff to help with any queries or ideas also. Análise coletada por e hospedada no G2.com.
No downsides we have come across in the past 12 months + Análise coletada por e hospedada no G2.com.
Muito amigável com todos os comentários compartilhados pelo auditor. Análise coletada por e hospedada no G2.com.
Uma coisa que eu gostaria de chamar a atenção é que, se os agentes puderem ver o painel completo e também visualizar a pontuação agregada para o desempenho total, isso seria muito bom. Análise coletada por e hospedada no G2.com.
Scorebuddy tends to be straightforward to use, allow a good level of customisation and tracking of responses over time. Análise coletada por e hospedada no G2.com.
Sometimes I have encountered errors on my homepage or as an agent using the platform where scores are not shown historically or hard to review. Análise coletada por e hospedada no G2.com.
the ease with which calls can be heard and how they can be evaluated, in addition to the score history makes it easy to interact with the areas of opportunities. Análise coletada por e hospedada no G2.com.
the interface seemed somewhat complex and overwhelming. Navigating through the various sections and options proved to be a bit confusing at times, and I often found myself searching for specific features or struggling to understand how certain functionalities worked. Análise coletada por e hospedada no G2.com.
