Eu gosto da capacidade de atender nossos consumidores com facilidade e de poder acompanhar nosso progresso. Análise coletada por e hospedada no G2.com.
Tivemos alguns "problemas" aqui e ali, como em qualquer novo projeto, mas a empresa está sempre no topo da resolução. Análise coletada por e hospedada no G2.com.
12 de 13 Avaliações Totais para ReverseLogix
Sentimento Geral da Revisão para ReverseLogix
Entre para ver o sentimento das avaliações.
It's combining a lot of software, ERP systems and solutions for many sectors of the economy. Análise coletada por e hospedada no G2.com.
When I have more knowledge can conclude disadvandages! Análise coletada por e hospedada no G2.com.
ReverseLogix has been a huge win for both our company and our customers. From implementation to continuous improvements and changes, ReverseLogix and the RL support team have met every expectation. Our company provides many complex products and services to our customers, and we've been able to work with the RL team to create a great and easy-to-use return experience for our consumers. Additionally, we've been able to work seamlessly with the RL support team whenever needed on any improvements and business needs. From adding a QR code option for consumers to initiate returns to working with our team to manage our ongoing requests surrounding products and return policies, the RL support team is very receptive and responsive. Análise coletada por e hospedada no G2.com.
We have been using RL for a few years, and they have met and exceeded our expectations. The RL back office is easy to use and functional. It's currently shared between multiple of our brands. I hope we can work with the RL team to separate these in the future, allowing us to focus more on each brand and build out specific rules/consumer experiences/pages/etc., as needed. Análise coletada por e hospedada no G2.com.
Pode ser configurado para as necessidades do cliente enquanto, ao mesmo tempo, parece proporcionar uma experiência de plataforma consistente entre os usuários. Análise coletada por e hospedada no G2.com.
Muitos clientes de e-commerce utilizam suas operações de armazém para operações de devolução de loja também. RL parece estar faltando recursos para acomodar alguns desses casos de uso. Análise coletada por e hospedada no G2.com.
- Development team was very responsive, responding to all Jira tickets within hours
- Development team met 100% of deadlines
- Team was patient as we changed/clarified original requirements Análise coletada por e hospedada no G2.com.
- Disconnect between sales team and development team. At the beginning of the project, the sales team told a compelling story about what ReverseLogix could look like and how quickly the product could be developed. However, the timeline we received from the development team was drastically different (9 months instead of 3), mainly because the Sales team didn't fully understand our requirements when they quoted the 3 months. Similarly, the sales team showed us examples of what the product could look like, but the version of the product we ended up with was far different. (ex. "we can use your company branding to make the website fit with the brand" essentially meant just putting our logo on the page). I understand that there is likely always a gap between expectation and reality, but the gap seemed especially wide in many cases.
- Limited structure around developing requirements. It would have been helpful to have a list of questions/materials the RL team needed from us to complete the project. Often it felt like our team was leading the design sessions, and while it was great to have this control, none of us really knew what we were doing. It often felt like we were building a product from scratch instead of a plug-and-play. Having a bit more leadership/structure from the RL side would have remedied this.
- Lack of confirmation that the development team understood requirements. We often sent over requirements to the development team and would not hear anything else until the development was completed in the Stage environment. As a result, often what was delivered in the Stage environment was not exactly what we needed due to miscommunication/misunderstanding. It would have been helpful if the development team could explain what they understood the requirements to be back to us so we could prevent rework. Análise coletada por e hospedada no G2.com.
A equipe foi fácil de trabalhar e lidou com o aumento do escopo magnificamente. As ferramentas foram precificadas de forma competitiva e as ofertas à la carte facilitaram a adição. Análise coletada por e hospedada no G2.com.
O processo de faturamento levou alguns ciclos para ser corrigido, mas não houve itens grandes. Análise coletada por e hospedada no G2.com.
O portal de devoluções que ajuda nossos agentes de atendimento ao cliente. Muito menos solicitações de etiquetas de envio e uma experiência melhor para nossos clientes também. Recomendaria. Análise coletada por e hospedada no G2.com.
A única desvantagem que eu diria é que a integração demorou um pouco. Além disso, FR foi um problema, mas isso é mais uma questão combinada entre nós e RL, então não há culpa a ser atribuída à equipe RL. Análise coletada por e hospedada no G2.com.
Tendo uma plataforma operacional unificada de vidro com uma experiência personalizada de vidro Análise coletada por e hospedada no G2.com.
tendo algumas soluções propostas apenas em ideias de pré-etapas sem ter uma boa visão sobre a linha do tempo e as perspectivas de custo Análise coletada por e hospedada no G2.com.
Acesso global, escalabilidade da solução. Análise coletada por e hospedada no G2.com.
Custo operacional relativamente alto. Além disso, como o sistema é altamente personalizado para atender às nossas necessidades, qualquer CR é relativamente caro. Análise coletada por e hospedada no G2.com.
