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What I like most about NetBase is its ability to let me and my team see and learn how our consumers interact and discuss our brand. With this information happening organically, without our influence, we get an unfiltered scope of their needs and opinions. The various widgets provided help our team build a concise summary of social conversation. Análise coletada por e hospedada no G2.com.
I dislike the tools inability to grasp the latest information from social platforms such as Pinterest and Facebook. The tool although very forward in use value still has room to improve when conducting searches in different languages. Análise coletada por e hospedada no G2.com.
NetBase is great for social insights and listening. We love the interface and the tools assist us in providing high quality analysis to our partners. Análise coletada por e hospedada no G2.com.
We tend to tag our sentiment by hand because the NLP system doesn't always provide an exact picture, but overall it is superior to other products. Análise coletada por e hospedada no G2.com.
NetBase allows for a variety of search parameters and pulls accurate data. Análise coletada por e hospedada no G2.com.
While filtering has improved greatly, generic terms can still be difficult to search for. Análise coletada por e hospedada no G2.com.
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Painel e a forma como segmentaram todos os principais pontos de dados. Por último, mas não menos importante, resposta rápida da equipe Netbase. Análise coletada por e hospedada no G2.com.
Sentimento ferramenta e falta de integração do FB Análise coletada por e hospedada no G2.com.
I love how you can either get a good overall story from a topic of choice, but you can also delve deep into a topic, revealing the hidden nuggets you would not be able to discover otherwise. Also, it is a great tool to help you with confirming a social hypothesis. You can monitor other brand's social presences, and see if techniques work, why, and how you can do it for your own brands. Análise coletada por e hospedada no G2.com.
Sometimes, it can get confusing with all of the different aspects of Netbase offered. There are so many levels you can use each tool on, that I doubt I will ever be able to learn what each aspect can be used for. Análise coletada por e hospedada no G2.com.
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I like how there is so much you can do and NetBase experts are always there to help you out if you run into any speed bumps. Análise coletada por e hospedada no G2.com.
I feel that we need to have more of a face-to-face connection with a rep on Skype, etc. to have more of an interactive experience. Análise coletada por e hospedada no G2.com.
Easy to use UI makes it simple to set up topics. Análise coletada por e hospedada no G2.com.
The tuner feature could be a little more fleshed out - a lot of the categories feel redundant so if it was possible to combine them within the Tuner it would make this feature slightly easier to use. Análise coletada por e hospedada no G2.com.