Avaliações e Detalhes do Produto de Plivo

Plivo offers essentially the same service at half the price as their competitors (at the time of my switch). Good logs and transparency for SMS and customer support has been reachable for me when diagnosing reasons for some SMS messages not going through. Good SDK for implementation (I use Python but am just using the REST API for my implementation, it's been great). I don't recall any downtime for the features I use in the six years that I have been a customer of Plivo which is pretty fantastic. Análise coletada por e hospedada no G2.com.

At first I didn't think the success rates were as good as my setup on a competitor, HOWEVER after some tweaks on my account with support (they even helped me choose a good area code to send my texts), and helping my SMS messages stay compliant, success rates have become close to 100%. Análise coletada por e hospedada no G2.com.

I tend to be a customer who only needs to meet when there is an issue. Plivo is graciously respectful of this preference. But, more to the point, Plivo is very responsive when I do need help. I've work with our current account representative for a few years now and he is well-education on our use case, our compliance practices, and our commitment to maintaining the viability of text messaging as a communication channel for our member-base outreach. Análise coletada por e hospedada no G2.com.

The UI could use some work. I find it un-intuitive. Also, search filtering on site. If I search for a set of calls and click into an individual result, I don't want to have to re-run the search when I return to the results. Análise coletada por e hospedada no G2.com.

Nossa integração recebeu um suporte muito bom e oportuno da equipe da Plivo. Isso nos ajudou a escalá-la em 3x e ainda assim as falhas são quase 0.

Existem alguns casos de uso personalizados que não eram suportados no produto atual. Mas a maneira como a equipe da Plivo rapidamente entendeu a necessidade e construiu o produto conforme precisávamos é altamente apreciada. Análise coletada por e hospedada no G2.com.

Não encontramos nada negativo. Eles têm preços muito competitivos. A equipe está ansiosa para entender o caso de uso do cliente e como podem contribuir e resolver em nome dos clientes. Análise coletada por e hospedada no G2.com.

Plivo has been a highly reliable platform for our SMS and voice needs. Implementation was easy and smooth, and we seamlessly integrated its features into our services. Over the years, we've had little to no issues and remain very happy with our choice. Análise coletada por e hospedada no G2.com.

Plivo previously offered a direct line to customer service, which was removed a few years ago. Nowadays, the only way to reach support is through tickets, which can be frustrating when urgent issues arise. Análise coletada por e hospedada no G2.com.

The customer service is by far the best quality of plivo/what makes them stand out. Specifically our 10DLC verification process was a MILLION times better than working with Twilio and we are forever grateful to Plivo for that. Other than that, the platform has been easy for our developers to use and straight forward. All of our use cases have been easily covered at a reasonable price. Análise coletada por e hospedada no G2.com.

We have used them for a while. When we first started using them it was out of necessity since we were seeing horrible delivery rates with Twilio out of nowhere and horrible customer service from Twilio (7 week response time on emails). Plivo had far better customer service/much smoother onboarding experience but some of the features felt a bit clunky in the portal/too basic. However, over the years they have built out the feature set quite a bit. Análise coletada por e hospedada no G2.com.

The setup is easy, and it works with many programming languages, so different tech teams can use it. The instructions are clear, ensuring smooth implementation and integration. Análise coletada por e hospedada no G2.com.

The user dashboard works but could be easier to use. Also, prices in some regions might be higher than competitors. Análise coletada por e hospedada no G2.com.

Like the understandable api, like the customer service that responds instantly to my inquiries. But the most I like the prices and the login conversion percentage the best!

we only use lucap and texting. We use it on a daily basis in large quantities.

A support team that responds quickly Análise coletada por e hospedada no G2.com.

I have experience with three different providers, I've never had a problem with Plivo. Perhaps more help was needed at the implementation stage of the provider. Análise coletada por e hospedada no G2.com.

Plivo simply works and the quality and customer support is great. The cost is very affordable compared to few others. Análise coletada por e hospedada no G2.com.

Nothing much to complain as most things are self-serve. Análise coletada por e hospedada no G2.com.

Fiquei realmente impressionado com a Plivo porque parece confiável e tem um alcance global. Usei suas APIs para integrar recursos de voz e SMS no meu aplicativo, e elas são bastante fáceis de trabalhar. A qualidade das chamadas é melhor do que a dos seus concorrentes, devo dizer. Além disso, nunca tive problemas com escalabilidade. Uma vez, precisei falar com o suporte ao cliente e a experiência foi surpreendentemente melhor do que eu havia imaginado na época. Análise coletada por e hospedada no G2.com.

Embora eu geralmente tenha ficado satisfeito com o Plivo, encontrei alguns problemas. Achei as opções de personalização para roteamento de chamadas um pouco limitadas, e demorei um pouco para me acostumar com a API. Além disso, houve uma ocasião em que experimentei uma breve interrupção de serviço, o que causou algumas interrupções na minha aplicação. Análise coletada por e hospedada no G2.com.

It's simple and priced well.

Good customer service.

Additional services on to of the platform.

Simple fast and easy integration and implementation. Análise coletada por e hospedada no G2.com.

Web portal lacks functionality.

Lack of high volumes support in the API. Análise coletada por e hospedada no G2.com.