Avaliações e Detalhes do Produto de Pike13

You can find everyone's schedule at one place or just see your own schedule Análise coletada por e hospedada no G2.com.

The flow had some glitches that made it frustrating to navigate Análise coletada por e hospedada no G2.com.

O atendimento ao cliente. Qualquer coisa como o Pike13 terá muitos detalhes, então é crucial ter uma resposta rápida às perguntas para que eu possa manter meu negócio funcionando sem problemas. Análise coletada por e hospedada no G2.com.

Há algumas coisas que ele não faz, principalmente quando se trata de comunicações automáticas para minha equipe, como com coberturas de aula e questões de folha de pagamento. Existem alguns estilos de relatório que eu gostaria de poder fazer, mas não vi mais nada que faça o que estou procurando. Análise coletada por e hospedada no G2.com.

É orientado por calendário e fácil de criar aulas. Gosto que atribui automaticamente códigos QR às pessoas. Análise coletada por e hospedada no G2.com.

Cheio de falhas e inconsistente. O processo de faturamento é doloroso. Não emite faturas para seus clientes, apenas cobra automaticamente, e você tem que ser muito cuidadoso sobre quem será cobrado, o que fica oculto a menos que você verifique cada família individualmente. O sistema não faz prorrateamento automaticamente nem permite aplicar descontos como para múltiplas aulas ou irmãos facilmente. Também é difícil ter vários gerentes de conta para uma aula. Eles permitem armazenar notas sobre as sessões, mas você não pode extrair esses dados do sistema. Muito cheio de falhas e o suporte pode ser irritante e condescendente. Também é caro para o que oferece. Análise coletada por e hospedada no G2.com.

I really enjoy pike13 because I am able to track billing, recurring payments, staff payroll. It really helps out in my line of business since I am super busy. I really like how they are mobile friendly as well. I am able to track everything on my phone and home computer without being at work. Análise coletada por e hospedada no G2.com.

The downside to Pike13 is that it can sometimes take forever to load and it’ll take forever to enter in information at times. Other than that I really do enjoy this software. Análise coletada por e hospedada no G2.com.

Pike13 gives me a real-time look at my students each day in School Of Rock, so I know what my daily schedule is. Análise coletada por e hospedada no G2.com.

It is *very* difficult to sync Pike13 up with Google Calendar, and if lessons are canceled or move around, it sometimes never even makes the changes in Google Calendar. Also it frequently is unresponsive and takes a long time to load a student's profile. Análise coletada por e hospedada no G2.com.

You could put notes in for clients for other employees to see invisible to the client. Análise coletada por e hospedada no G2.com.

There were too many issues updating flash sales and specials. Lacked ease. Análise coletada por e hospedada no G2.com.

Very easy to use, modern / clean interface. The site is essentially identical on a Desktop and on Mobile devices. Note that some would say lack of an "App" was a Con (that was my first reaction) but the Mobile friendly website performs very well on all platforms. Análise coletada por e hospedada no G2.com.

We find the reporting to be difficult. It's ok when you need to pull one bit of info but if you need multiple layers of info/filters in one report its near impossible. You essentially have to run multiple reports and then compile the data from those several reports to get the info you need. This may not be the case for everyone, but it has been for our company. Several of our necessary reports are impossible to get and I've had to do a lot of searching for info the very difficult and long way. Customer service have been helpful in trying to find alternate work arounds but the reporting is my biggest issue with FrontDesk. Análise coletada por e hospedada no G2.com.

Sales: They are definitely ready to take your credit card. They definitely want to rush you into on boarding so don’t take your time to get your items together. Once the sale has been finished they don’t care about the clients - like a car salesman!

Booking Emails: I like the fact that the program sends booking emails on a regular basis. Parents like them for the reminders.

Credit Card Processing: It has a nice feature built in that allows credit card processing. They did not tell me upfront that there is a monthly fee associated with it and then said "oh someone should have told you that." Once again, blame game.

Documents: The docusign feature is a nice ad on. However, if you want to customize your form, good luck. Pike13 doesn't really want to help you on this and once again try to play the "stupid" card on it.

Reports: The reports are nice if you can understand how to use them. They are kinda difficult to get around if your account manager does not explain them in detail. Análise coletada por e hospedada no G2.com.

Overpromised and underdelivered.

Customer Service Attitude: They don't care once they have your money. Make sure you put a note on your calendar one year out or your service contact will be renewed. Don't expect to speak with anyone over the phone, everything is done through email.

I was indifferent about the on boarding process. The guy belittled me several time about coding and whatnot. I was a graphic and website designer by trade and on numerous occasions he talked in circles to try to confuse me. Basically their software doesn't allow for many custom changes and they would prefer to confuse you instead of being straight forward about it.

Text messaging: This is not default on the product. I was told that it was. All clients have to enable the feature. When you are dealing with 200+ clients you don't want to have to go through this process with every single client on how to sign up, sign on, go through all of their individualized settings - just to set up a text message.

Interface: The interface is very straight forward. There isn't any real customizations on it. You get what you get. Análise coletada por e hospedada no G2.com.

O aplicativo é feito para negócios. Principalmente para fins de agendamento e faturamento com bom suporte. Análise coletada por e hospedada no G2.com.

Talvez focando demais na música. Provavelmente para ter uma visão mais ampla para mais pessoas adotarem este aplicativo. Análise coletada por e hospedada no G2.com.