Principais Alternativas de Metapack Mais Bem Avaliadas
Metapack have improved significantly over the past 12 - 24 months. We find that they are responsive, understand the products and are keen to work with us to get new customers live. Análise coletada por e hospedada no G2.com.
Sometimes we still find it challenging to find the best person to support us & the customer, although since enabling access to the new case Portal this is improving. Análise coletada por e hospedada no G2.com.
13 de 14 Avaliações Totais para Metapack
The carrier management team's support ensures that change requests are progressed satisfactorily and that the MetaPack platform is kept up to date for customers to have the features they need to ship efficiently. Análise coletada por e hospedada no G2.com.
MetaPack's insistence on remaining with a core EDI platform which is outdated and requires extensive and costly support for both MetaPack and DHL.
Technology and customer needs have moved on, and API is now widely adopted in the industry for speed of onboarding, extensive feature support, lower costs to run and simple support.
The carrier support with the helpdesk lacks priority and is not focused on carriers' urgency to keep parcels moving on the network. Análise coletada por e hospedada no G2.com.
O fato de que você pode personalizar sua plataforma para atender à maioria dos requisitos dos clientes. Análise coletada por e hospedada no G2.com.
Quando a integração de clientes que têm requisitos únicos, isso pode prolongar o processo incrivelmente. Análise coletada por e hospedada no G2.com.
We are align on most of our common business goals, the teams are competent and helping and the relationship is good. Análise coletada por e hospedada no G2.com.
so far we need to find a solution to gather the info in the same channel (sometimes too much emails from different person) Análise coletada por e hospedada no G2.com.
Metapack compartilha suas experiências de forma muito aberta, o que ajuda a construir um relacionamento saudável de troca. Análise coletada por e hospedada no G2.com.
Como na maioria das grandes empresas, é difícil manter-se ágil em novos desenvolvimentos. Análise coletada por e hospedada no G2.com.
Excellent service offered to customers, with many connection offerings with major WMS and Ecommerce solutions. Análise coletada por e hospedada no G2.com.
There are some services and features that are not offered as part of carrier integrations. Análise coletada por e hospedada no G2.com.
Contact is accessible and available. Knowledge that is ahead. Good support and solutions Análise coletada por e hospedada no G2.com.
At sometimes there is some mails to get the right contact for your matter. But once that is done they provide with all answers you need Análise coletada por e hospedada no G2.com.
Metapack é uma empresa inovadora, eles têm uma boa oferta de soluções que podem ser adaptadas tanto para médias empresas quanto para grandes empresas. Análise coletada por e hospedada no G2.com.
O suporte técnico nem sempre gerencia adequadamente a prioridade dos problemas, e às vezes subestima a urgência de incidentes importantes. Análise coletada por e hospedada no G2.com.
Metapack has an excellent performance of the integrated services. Availability of the system, response time for label calls and reaction time on support tickets is outstanding. As soon an integration project has started, the cooperation of the MetaPack team is very good. Análise coletada por e hospedada no G2.com.
The integration of new services and new carriers is a painful process. Getting a financial proposal and finally starting the integration project takes months. Just to get an integration project from change request to project start can delay an integration by 3 to 6 months. Análise coletada por e hospedada no G2.com.
The system does what its asked efficiently and reliably. We have very little issues from a day to day perspective. The stake holder management is excellent. We have regular operational service reviews to ensure matters are dealt with promptly. Technical information is made readily available for our integration teams and is comprehensive. Análise coletada por e hospedada no G2.com.
Collaboration on project / enhancement activities could be improved. Although emails to questions are returned promptly. When there is a more complex technical issue needing to be investigated and assistance is required, the level of help can be less than expected which can be somewhat annoying! Análise coletada por e hospedada no G2.com.
