Avaliações e Detalhes do Produto de Leaptree Optimize

Seja qual for o programa de QA que você tenha, este é melhor! Estou completamente impressionado. Optimize integra-se perfeitamente (é nativo, afinal!), o que nos permitiu integrar e acelerar rapidamente e minimizou os recursos técnicos internos necessários.

Passo o dia inteiro em SF gerenciando pessoas e processos de qualidade, e também sou um especialista certificado em eficiência Lean, então estou literalmente TODO sobre eficiência e redução de desperdício. Ter qualidade integrada em nosso sistema de registro e serviço é uma grande economia de tempo! A personalização é fácil e melhora quanto mais você aprende sobre o sistema - nosso negócio tem múltiplos verticais de e-commerce e tanto vendas e serviços B2B quanto B2C; é muito para gerenciar e monitorar! Optimize me permite adaptar nosso processo de qualidade precisamente às necessidades do nosso negócio e fazê-lo rapidamente para garantir que estamos ajustando nosso foco em tempo real nas necessidades do negócio e áreas de oportunidade. Não posso falar o suficiente sobre a equipe de suporte, nossa experiência de integração e o tempo e esforço que todos colocaram para garantir que tirássemos o melhor proveito do produto; você não pode errar aqui!

Implementamos o LeapTree Optimize no final do ano passado, e o resultado? Um aumento substancial na consistência em todos os aspectos de nossas operações e conversas de coaching mais frutíferas. O investimento no LeapTree Optimize se traduziu em economias tangíveis e produtividade melhorada para todas as nossas equipes de avaliação de qualidade e atendimento ao cliente. Recomendo altamente o produto para empresas que buscam integração simplificada com Salesforce e desempenho aprimorado. Análise coletada por e hospedada no G2.com.

Eu realmente gostei de trabalhar com a equipe, então é (quase) uma pena que funcione tão bem, e eu nunca pareço precisar da ajuda deles para nada. Barry, Susan e toda a equipe da LeapTree foram fundamentais para o nosso sucesso na integração e obtenção de aceitação e apoio do nosso negócio. Análise coletada por e hospedada no G2.com.

Leaptree Optimize is really great because it allows my manager to score my daily tasks and show me what I'm excelling at versus where I need a little more help. Análise coletada por e hospedada no G2.com.

There really isn't anything I dislike about Leaptree Optimize. It really allows you to focus on what's important and helps you to get better at your job. I think everyone should use it. Análise coletada por e hospedada no G2.com.

The creation and management of quality scorecards are super easy. Dashboards and reports give visibility into the performance of the agents. The ability to download the scorecard in PDF format is also a plus. Análise coletada por e hospedada no G2.com.

The dashboards and reports need to be created by someone with the knowledge to do so. It would be great to have modules to facilitate the creation of these areas. Análise coletada por e hospedada no G2.com.

I love how customizable the experience is with Leaptree. Also, our contacts there are incredibly helpful and are able to fine-tune to our needs. Análise coletada por e hospedada no G2.com.

There are some aspects of Leaptree that aren't entirely intuitive, or that require reaching out to our contacts there in order to get answers or solutions, but it has been an invaluable tool as we have built the QA roles at our company. Análise coletada por e hospedada no G2.com.

1. The fact that Optimize doesn't make any calls to external clouds made it possible to get this tool approved for US Government where many others failed. You keep possession of all your Data in your already established Salesforce cloud.

2. Optimize lets you pick from your existing objects/data to automatically create scorecards and assign them to whomever you'd like (queues/groups or individual agents).

3. The team listens to feedback and when they hear a good idea that they can easily incorporate, they do it. Not like some other companies where things go into the list of ignored feedback. Honestly I've watched this product grow and improve over the last several years and it's really hitting it's stride.

4. It's EXTREMELY easy for the QA agents to use, significantly lowering the training that needs to be done to start using this product. This is particularly true if you are already on Salesforce Lightning.

5. The team is also very responsive to questions. Definitely a 5 out of 5 for customer service.

6. Oh and the pricing model is very reasonable. You only have to buy the licenses you plan to use where other similar products try to make you buy licenses for everyone in your org instead of just those actually completing scorecards or working on their administration.

7. Oh and the setup is clicks not code (I'm not even a SFDC admin and I figured it out 85% of it before having to ask them questions).

Looking at 40+ different QA tools in the last year or so, Optimize was the best hands down for a US Federal Government Salesforce QA System...And that was before the features in their most recent release. Análise coletada por e hospedada no G2.com.

You have to be on Salesforce Lightning (more of a good to know than a dislike).

There is no "Preview Scorecard" feature on the scorecard builder. So you have to open a second tab that has the scorecard you are working on and then refresh it after you make changes. Not a huge deal. Doesn't affect the QA evaluators at all, just the person who is creating the scorecards. Análise coletada por e hospedada no G2.com.

Very easy to understand and set up.

The Leaptree team helped every step of the way and it was a pleasure to work with them.

The product is super configurable so its really easy to set up and adjust scorecards.

The team leads loved the ease of use and the dasboards.

Top marks. Análise coletada por e hospedada no G2.com.

There really were no negatives. A little bit of attention was needed to get the right linking to calls, due to specifics of our telephony set up. This was quickly overcome and the Leaptree team were super-helpful in assisting us. Análise coletada por e hospedada no G2.com.

The best part is the scorecard creation configure which is able to set detailed conditions and schedules to evaluate tickets. And they always support quickly and actively when I encounter the issues. Análise coletada por e hospedada no G2.com.

It takes a bit long time to query the results when performing complicated queries. Análise coletada por e hospedada no G2.com.

The developers have really worked hard in creating a dynamic portal that meets and exceeds our needs. Análise coletada por e hospedada no G2.com.

Not much at all, there is some confusion around reporting but the team has been very helpful in training us on how to create reports. Análise coletada por e hospedada no G2.com.