Avaliações e Detalhes do Produto de KnowledgeOwl

KnowledgeOwl seems to have an incredible keen sense on what people are looking for in a knowledge base tool. They make a point of doing this really well, and not clouding it with other services/solutions that impact their ability to offer a great tool. Análise coletada por e hospedada no G2.com.

If there's anything we dislike, we reach out to them and they have a solution for us quickly. Análise coletada por e hospedada no G2.com.

Good controls and ability to link knowledge bases to each other so you only have to update once and have changes reflected on all Kbs. Also good customer service and support when I got stuck or needed advice Análise coletada por e hospedada no G2.com.

FAQ and index pages - could be prettier! Análise coletada por e hospedada no G2.com.

Relatively easy to use, logging into the editing portal is easy. Análise coletada por e hospedada no G2.com.

I do not like that pasting is not a seamless process and keeping/changing formatting upon doing so is very difficult. Countless times I've lost work when creating content because I've had to move away from Knowledge Owl and was logged out and this work was not recovered. This is extremely frustrating. I've also noticed that the formatting has changed in articles I've created in the past where the anchor and links are no longer showing up as they should. I will have to go back into all of my articles and make changes. Análise coletada por e hospedada no G2.com.

The team at KnowledgeOwl is one of the best I've worked with! They are quick to respond, always helpful and going above and beyond to offer support. Análise coletada por e hospedada no G2.com.

Nothing! I think everything I've used so far has been great. Análise coletada por e hospedada no G2.com.

Easy to use.

Extensible.

Data collection.

Linked articles are really useful. Análise coletada por e hospedada no G2.com.

When I copy and paste text, KO adds spans with formatting info. I want to be able to copy and paste without any formatting (CTRL-SHIFT-v).

Synonym library doesn't allow spaces, so I can only add single words. I want to be able to add multi-word phrases (for example: end user).

Ability to use related article feature without autogenerated related articles (I want to choose which articles are in the related articles category).

Ability to convert categories to articles.

Search could be a lot better.

Better wiziwig - easier access to source/output comparison.

Need better versioning options for categories.

Ability to bulk edit. Análise coletada por e hospedada no G2.com.

The team -- they helped a lot with customizing their interface for our needs, and are super helpful with custom coding work and so on. Also, the look is "fresh" and the interface is easy. They've also been very responsive when we've run into issues.

The solution is great, simply put - it works. I love that it's web-based and that there is no XML or download required, and that anyone can log in and figure out how to use it. Análise coletada por e hospedada no G2.com.

I dislike that other users require extra payment. I think you should allow at least 2 users (one to write, one to edit/approve).

The integration with Zendesk broke at one point, so we had a lot of tickets going to "nowhere" and didn't know it. We only found out when we started receiving comments about not responding to help requests. Once we found out, the team at KnowledgeOwl was super fast in looking into what happened and ultimately we removed the integration altogether. There was no way to review the tickets sent/forms completed, so that is something they could add - an internal storage somewhere. Análise coletada por e hospedada no G2.com.

O suporte técnico que recebo é excepcional. Quanto ao próprio sistema, não sou uma pessoa muito técnica, mas o sistema é muito fácil de usar. Personalizável para o que você desejar. Do ponto de vista do usuário, é muito fácil de navegar e encontrar fontes de informação. Análise coletada por e hospedada no G2.com.

Eu gostaria de ver a função de glossário atualizando para que os artigos funcionem melhor. Eu também gostaria de ver uma maneira de vincular facilmente um documento de um drive a um artigo, seja um documento Word, PDF ou planilha. Análise coletada por e hospedada no G2.com.

Knowledge Owl cria uma plataforma fácil de criar e compartilhar para informações, artigos, manuais e recursos. Nossa empresa a utiliza para desenvolver práticas padrão e compartilhar artigos como Guias, Links Úteis e outros recursos informativos. Análise coletada por e hospedada no G2.com.

O formato do menu não permite muita variação criativa. Análise coletada por e hospedada no G2.com.

A empresa é responsiva de maneira oportuna e trabalha para fazer ajustes para atender às nossas necessidades. Análise coletada por e hospedada no G2.com.

Nada neste momento é desagradável do meu ponto de vista. Não estou envolvido com faturamento, implementação de rede, etc., então não posso falar sobre isso. Análise coletada por e hospedada no G2.com.

Bastante fácil de configurar inicialmente. Há muitos recursos que ainda não estamos usando, tenho certeza. Análise coletada por e hospedada no G2.com.

No passado, senti que o editor era limitado e não muito fácil de usar, mas agora que estou acostumado, está tudo bem. Análise coletada por e hospedada no G2.com.