Prós e Contras de Escapia

Mantém reservas, contratos, tudo relacionado à gestão de nossa propriedade em um só lugar. Eu adoro como é fácil acessar informações de uma unidade e visualizar rapidamente as informações. Análise coletada por e hospedada no G2.com.

Às vezes, ele mantém meu último filtro e não o remove por conta própria. Então, voltarei ao sistema para outra coisa, e minhas datas ainda estarão filtradas do dia anterior. Análise coletada por e hospedada no G2.com.

fácil de usar, fácil integração, configuração fácil, o suporte ao cliente é muito útil Análise coletada por e hospedada no G2.com.

poderia usar relatórios adicionais e mais opções de pesquisa Análise coletada por e hospedada no G2.com.

Uma vez que uma reserva é feita online, um contrato é automaticamente enviado ao locatário a partir da aba de correspondência.

Gostamos de usar a grade de reservas para buscar propriedades disponíveis usando os filtros. Análise coletada por e hospedada no G2.com.

Estamos preocupados que ao mudar para o Rates Manager, perderemos os recursos de Preços Dinâmicos de outro software que usamos. Análise coletada por e hospedada no G2.com.

O painel de desempenho tem sido uma ótima maneira de acompanhar nosso progresso em comparação com anos anteriores. Eles trazem dados para nós, então podemos apenas olhar para o panorama geral e, em seguida, aprofundar os detalhes a partir daí. Também é ótimo ver o Escapia lançando novos recursos regularmente. Nós adoramos o novo gerenciador de Unidades em particular. É útil ter o filtro de comodidades disponível, e eu aprecio a interface do usuário reestruturada. Análise coletada por e hospedada no G2.com.

Explorar todos os recursos disponíveis pode ser um pouco avassalador, mas o centro de suporte tem sido bastante útil para esse propósito. Tivemos problemas com o portal de pagamento de convidados online várias vezes; não é um grande problema, mas um pouco inconveniente. Análise coletada por e hospedada no G2.com.

Amigável ao usuário; contabilidade; operações de back-end Análise coletada por e hospedada no G2.com.

A barra de pesquisa não funciona bem; não produz todos os relatórios de que preciso Análise coletada por e hospedada no G2.com.

The tech support team is great, but the software is cheap and not what a vacation rental company needs to operate efficiently. Análise coletada por e hospedada no G2.com.

Everything. it is slow and clunky. It is also not user friendly. Análise coletada por e hospedada no G2.com.

The web-based tools and integrations with industry-leading vendors. Análise coletada por e hospedada no G2.com.

The existence of "Old-School" looks and feel in certain versions. Análise coletada por e hospedada no G2.com.

CUSTOMER SUPPORT IS NOT RESPONSIVE, DOES NOT RETURN PHONE CALLS OR ACKNOWLEDGE SUPPORT TICKETS. WE HAVE BEEN WITH ESCAPIA FOR YEARS AND THIS IS THE FINAL STRAW. Análise coletada por e hospedada no G2.com.

ESCAPIA WANTS TO CROSS SELL EVERYTHING AND SUPPORT NOTHING. THEY HAVE CRIPPLED OUR WEB SITE FOUR DAYS AGO (OVER THE THANKSGIVING HOLIDAY) BY BLOCKING THE API, WITHOUT EXPLANATION OR SUPPORT, AND THEY HAVE FAILED TO RESPOND OR HELP OR RETURN OUR CALLS OR EMAILS FOR FIVE CONSECUTIVE DAYS. THEY SIMPLY DON'T CARE ABOUT THE FINANCIAL HARM THAT THEY ARE CAUSING OUR RENTAL BUSINESS. BUYER BEWARE.... IRRESPONSIBLE ACTIONS LIKE THIS WILL LEAD TO INDUSTRY WIDE REGULATIONS AT THE FEDERAL LEVEL TO ENSURE THAT WE HAVE AN ADULT IN THE ROOM. WE ARE BEING FORCED TO FIND A NEW HOME AT THE BEGINNING OF OUR SEASON...??? Análise coletada por e hospedada no G2.com.

It is easy to access to a large database of properties with detailed information Análise coletada por e hospedada no G2.com.

Its interface is outdated and not super user-friendly. It has a lot of additional steps to program your information, meaning it takes longer. Análise coletada por e hospedada no G2.com.

The best part of Escapia is that it's a HomeAway product; well, kind of, HomeAway bought the company some years ago but it is still very much run separately. In theory this should mean the integration is the most seamless and the Escapia team should be the quickest to adjust to the changes being made by HomeAway. That theory is the #1 reason we chose Escapia, however, it hasn't played out quite like I had hoped. Análise coletada por e hospedada no G2.com.

The software is old and slow and badly in need of an interface facelift. But I could look past the aesthetics if it weren't for the fact that the system as whole has been cobbled together and the various portals don't interact well with each other. For example, a tag in the reservations tab has a different name in the correspondence tab and still a different name in the payments tab. And half the time the tag you need isn't available in the place you need it. The most egregious example is for sending guests their codes, we have to manually input them in to a field over in the mobile app section because the app cannot pull any of the fields in the reservation section. And we still have to enter it in the reservation section so that it can be sent over to our maintenance software which, by the way, you will need maintenance and housekeeping software because Escapia's is a joke and even they admit to that. Speaking of things you'll need to buy, you'll need to buy a website separately, don't think for a minute the one you get with Escapia would be sufficient, you'll need to buy a marketing email software, Escapia can't even send out an automated reservation confirmation, and you'll probably also need to buy pricing software of some sort because Escapia's pricing platform is cumbersome and rife with tools that aren't actually usable. Also, with regards to reports, there are tons in there but I have yet to find many that are particularly useful. It takes me forever to do a decent YOY comparison of sales. I end up downloading pretty much everything to Excel and then spending a lot of time manually filtering and manipulating the data. There isn't even a decent report to show me where my reservations are coming from, I have to download all the reservations and use excel to count up what percentage are coming from where. And, fun fact, there is no way to list a reservation as coming from a phone call. There are tons of simple things that you would expect Escapia to be able to do that it doesn't. Like being able to put a note on the reservation grid that doesn't block the calendar, or being able to have reservation confirmations automatically send, or being able to easily see sent items in the lead management system. I hate to beat a dead horse so I'll stop here and just say this: Escapia has potential to be a great system, and I know the other options on the market are far from perfect, but there are some basic things that Escapia needs to figure out to make their system work well and after a year and a half, I've seen very little in the way of improvement. HomeAway has been preaching a message of reinvesting in their software and made a big splash announcement back in October about spending millions of dollars on it. Not sure where that money is going but on the user side, everything seems pretty status quo. Análise coletada por e hospedada no G2.com.