Avaliações e Detalhes do Produto de Help Lightning

My go-to praise for Help Lightning is its sheer ease of use in launching a call. It doesn't require an app download and is literally just a click away. Connecting to a live expert via a video chat that comes with additional features and resources to resolve issues quickly and conveniently is vital for a top-notch customer experience. It ensures quick resolutions without the need to deal with AI or chatbots.

As a business and as a customer, not having to wait for someone to come on-site, but rather getting my issue resolved immediately, is the experience everyone needs. The platform's intuitive interface and robust capabilities make troubleshooting seamless. The clarity of the video and the ability to share visuals in real-time significantly enhances the support process. Help Lightning truly sets a new standard for remote assistance, making it an indispensable tool for any business aiming for efficient and effective customer support. Análise coletada por e hospedada no G2.com.

Difficult to have any dislikes about a product that provides so much ease of use and improves the customer expereince. The support team is quick to respond to any issues or requests for improvement. Análise coletada por e hospedada no G2.com.

Ferramenta muito simples de implementar para a sua equipe. Fácil de promover para seus clientes, já que não há compras de aplicativos ou requisitos de inscrição.

A equipe da Help Lightning é muito solidária e está sempre procurando ajudar a melhorar sua experiência, independentemente de sua localização e fuso horário - ótimo suporte! Análise coletada por e hospedada no G2.com.

Eu não tenho nenhuma aversão, pois meus pedidos de suporte são prontamente atendidos - obrigado equipe HL Análise coletada por e hospedada no G2.com.

I love the tool for screensharing because I can guide the users properly or I can record the error the user is encountering and sent it to Level 2 teams. Specially for LUCE issues. Análise coletada por e hospedada no G2.com.

But at the same time I don´t like the time frame for the screensharing.

I can undesrtand that maybe is a security method but it would be great if it last at least 5 minutes.

Also I don´t like that videos take a lot to download. Análise coletada por e hospedada no G2.com.

Help Lightning is a great tool for our specialists and customers to effectively understand each customer's unique situation in their home with their security system. It allows us quickly understand how their equipment is set up and guide the customer through more specific and effective troubleshooting steps, especially when it comes to physical placement/issues and certain customizable software settings. Análise coletada por e hospedada no G2.com.

The only downside is that we currently have to send a link to the customer which can slow the process, but we have plans to integrate it more fully into our systems to make it a seamless experience. Análise coletada por e hospedada no G2.com.

Help Lightning helps us to provide an extended level of Virtual assistance to our customers. The seamless transfer from chat to video call provides a professional approach. Análise coletada por e hospedada no G2.com.

Being able to personalise our call initiation message will be a game changer when that update is available. Eliminating any risk of the initial invite being disregarded as spam. Análise coletada por e hospedada no G2.com.

Eu adoro usar a ajuda de iluminação porque é uma ótima maneira de ajudar os clientes a resolver seus problemas com recicladores de dinheiro. Você não precisa se preocupar com a coleta de dados ou baixar/pagar por qualquer coisa, o que dá tranquilidade ao usuário final. Eu também adoro as funções de desenho no HL que ajudam a guiar os clientes para o lugar certo. Análise coletada por e hospedada no G2.com.

O único lado negativo do HL é que às vezes pode haver um atraso muito grande e, às vezes, o modo de imagem nem sempre funciona porque a tela congela. Análise coletada por e hospedada no G2.com.

The share screen is ideal to guide user. Análise coletada por e hospedada no G2.com.

Issues with the connection, sometimes disconnect in the middle of the troubleshoot Análise coletada por e hospedada no G2.com.

It helps a lot with issues that we need to see the equipment on the side of the user Análise coletada por e hospedada no G2.com.

The video takes to much time to download Análise coletada por e hospedada no G2.com.

To be able to assist users through their camera or their screen to help them resolve their issues with a better and interactive guidence Análise coletada por e hospedada no G2.com.

The situation where the screen sharing gets disconnected from time to time and users have to reconnect and sometimes users don't understand how to do it again. Análise coletada por e hospedada no G2.com.

Fácil de usar, calidad de imagen muy buena, realidad aumentada y lo más destacable es la rapidez en la asistencia Análise coletada por e hospedada no G2.com.

Hasta el momento no hay nada, solo oportunidades de mejora, con la conexión pero lamentablemente depende de externos Análise coletada por e hospedada no G2.com.