Prós e Contras de Heartland Retail

Springboard functions well for companies managing multiple locations. The interface is fairly straightforward and easy to learn. I love the variety of reporting options there are easily available. Análise coletada por e hospedada no G2.com.

The integration with BigCommerce leaves a lot to be desired. There are a lot of fields that are not supported between the big commerce and springboard integration. This makes it difficult to keep the same inventory easily in our locations and webstore. I am working with a lot of third party applications to make simple tasks work for us. other than one person on tech support (Joe) it seems that nobody else is familiar with this integration. I've spent hours talking with one person about the same issue that was fixed in under 15 minutes by a Joe. Análise coletada por e hospedada no G2.com.

Clean, crisp cloud-based UI is user-friendly. Reporting takes a couple hours to understand, but once you get it, you're able to quickly produce almost any report you need. Works with Shopify and BigCommerce. Customer service is pretty good with 1 or 2 exceptions. Análise coletada por e hospedada no G2.com.

Does not play nice with BigCommerce as price information does not sync down. Shopify requires a $199/month app to run properly. Not friendly towards large catalogs with different size variants (eg apparel) as it does not really have a true parent-child set up. The search functionality is buggy in the truest sense of the word, and makes basic tasks almost impossible. We've also had extensive issues with Canadian taxes from our online store. Returning items purchased online is a sewn together mess of work arounds that is very error-prone, as we have to manually enter tax amounts. There's also no built in time clock for employees to sign in. Análise coletada por e hospedada no G2.com.

It's pretty intuitive, things are where you'd think they'd be, you can use names vs numbers to look for items, and it's it's easy to navigate. I like that you're not overwhelmed with seeing a lot of options at once. When you're selling, you're only seeing your options to sell. When you're searching inventory, you're only seeing those options. I love the daily dashboard, letting me know where I'm at each day, tracking my store's sales by the hour, comparisons to last year, comparisons to our goal, and all of the goal break-downs so I can see exactly what both I and my team need to beat. Análise coletada por e hospedada no G2.com.

It's best features are almost some of what it's lacking for me. I want a more prominent option to track and download client information. I know part of that is my employer's choices, but I think it's also a priority in positioning the button. It's priority is selling first rather than selling & clienteling. I'd love a page that displayed all stores daily sales figures at once... rather than having to click on each store to know where each store is at...more of an at a glance, where is the company at each day compared to last year. Is my store doing what others are doing, or is mine an anomaly. I love the data driven approach, more of that.

I'm still getting used to the format, but I'd love to be able to easily see multiple pages at once...

And I find a scanning delay to be a bit problematic, double scanning happening for one. And also searching to be delayed. We did not experience this kind of delay before with Runit. I'm not sure if it's now because we're using a different type of server? Análise coletada por e hospedada no G2.com.

I think the POS system is great. Very modern and simple. I've never worked with a POS system that allows you to add details and notes on customers, specific tickets, ad pay-ins/outs. You can also add quite a bit of customization to ticket fill-out requirements, which is very helpful for the people doing the reporting on the back-end. Análise coletada por e hospedada no G2.com.

I think the reporting can be much better and more flexible. You should be able to customize the reports much more. We currently have many issues with our sales order reporting. It is timely as there is no report that matches sales orders to their payment methods automatically so we manually have to do work around. The pre-paying of sales orders also interferes with simple reporting. Also, the reporting gets difficult when we experience sales tickets with different sources and locations. Additionally, Springboard can be quite laggy, especially when completing inventory counts. We have experienced problems of SB not updating as fast as we are counting. It would be nice to have the software work faster in this sense. Análise coletada por e hospedada no G2.com.

A interface é extremamente amigável e fácil de usar. Desde registrar uma venda até relatar o inventário, o sistema é muito direto e requer pouco ou nenhum treinamento para saber como usar. Análise coletada por e hospedada no G2.com.

Há ocasionalmente limitações para grandes varejistas quando se trata de opções de personalização. Análise coletada por e hospedada no G2.com.

Relatórios e dados são fáceis de extrair deste sistema, assim como a importação de itens é direta. Baseado em nuvem é o caminho a seguir nos dias de hoje. Pode-se fazer login em qualquer lugar e completar tarefas. Análise coletada por e hospedada no G2.com.

Eu gostaria que ele se integrasse melhor com o Shopify e que não precisássemos usar um serviço de terceiros, Accumula, para isso. Também é um pouco caro. Análise coletada por e hospedada no G2.com.

Relatórios! Estamos tomando decisões mais rápidas sobre o produto do que nunca, graças aos recursos robustos de relatórios. Adoro que você possa basicamente ir de um relatório de vendas para a transação exata em alguns cliques. Temos 7 lojas, todas no Springboard, e descobrir o que vende melhor ou pior é tão simples. Apenas nas últimas 2 semanas, eliminamos tantos itens de baixa rotatividade. Springboard melhorou nosso desempenho imensuravelmente. Análise coletada por e hospedada no G2.com.

O único problema que tenho é que não consigo carregar um arquivo para alterar os números dos itens. Adoro que você possa alterar os números dos itens, mas não pode fazer isso em massa. Análise coletada por e hospedada no G2.com.

We have been using Springboard Retail for over four years. The system is very intuitive and handles fashion very well. We have had virtually no issues with downtime and support in general has been great. Reporting capabilities and the dashboard are also excellent. Love the flexibility of the cloud since we can access the system from anywhere. Análise coletada por e hospedada no G2.com.

The integration with Shopify could be improved. We had some challenges with the Clover integration for payment processing but those seem to have been resolved. Alot of the issues were on the Clover side. No other issue with the system. Análise coletada por e hospedada no G2.com.

A capacidade de anúncio do Springboard é dinâmica - funciona tão rápido quanto minha mente. Com o Springboard, posso cortar a informação da maneira que preciso em apenas segundos. Eu também tenho sido consistentemente impressionado pela equipe de suporte - sempre que tenho uma dúvida, a equipe está disponível para responder às minhas perguntas - e sempre com uma atitude amigável e prestativa, é realmente reconfortante saber que tenho uma equipe de suporte que parece se importar com nosso negócio tanto quanto eu. Se eles não têm a resposta que estou procurando, eles rapidamente sugerem uma solução alternativa e adicionam nossa necessidade a uma lista de tarefas que estão em andamento. Eu vi praticamente todas as minhas sugestões se transformarem em um recurso no Springboard. O Springboard essencialmente se concentra em fazer uma coisa incrivelmente bem - Varejo, oferecendo acesso rápido a informações chave do cliente que capacitam a equipe de vendas a oferecer um atendimento ao cliente excepcional e personalizado, e oferece o sistema de relatórios mais abrangente que já encontrei nos diversos produtos que usei ou pesquisei. Análise coletada por e hospedada no G2.com.

Nenhum vem à mente desde que comecei a utilizar este software fantástico, se houver algum, a equipe de suporte é incrível! Análise coletada por e hospedada no G2.com.

Customer service is very good except for the chat function. When you say chat the customer service rep should be available not 30 min. If they want 30 min response time call it something else not chat Análise coletada por e hospedada no G2.com.

I wish they would allow closed transactions to be re-opened and adjusted. They give the reason that it is for audit reasons. This is really not a valid reason because all they would have to include is an audit trail

within the software. I have worked with other POS systems that had both of these functionality and it work fine. They also need to create a user group that will provide input on how they can improve their solution. Análise coletada por e hospedada no G2.com.