Avaliações e Detalhes do Produto de FreshChat

The platform gives us the advantage of a smooth communication with customers, connection to multiple channels such as Facebook- make it easier interaction. It is a flexible chat to our needs.

It is excellent for capturing leads, it allows us to monitor and classify messages and configure automatic responses in the chat. In addition, integrations with third-party software increases productivity. Análise coletada por e hospedada no G2.com.

It is difficult to find something that I do not like since it is a versatile tool in terms of communication. Análise coletada por e hospedada no G2.com.

Freshchat lets you add chat to your new site quickly and the service plans available mean that you can set it up for free and upgrade it as your site grows. Análise coletada por e hospedada no G2.com.

You can't set a schedule of availability on the free service levels. Análise coletada por e hospedada no G2.com.

Você pode vincular tickets de suporte ou negócios ao chat com seu colega. Análise coletada por e hospedada no G2.com.

Está em uma janela separada, então você não pode vê-lo enquanto estiver em outro software Fresh, ou seja, freshsales. Análise coletada por e hospedada no G2.com.

Simplicidade e design são ótimos. O serviço parece muito confiável. Análise coletada por e hospedada no G2.com.

Nenhuma opção fácil para automação. Apreciaria mais contextos. Análise coletada por e hospedada no G2.com.

The service is great for organizing communications with users. It allows you to customize the appearance of the chat and set up autoresponders. Guides conversations to the correct agents and also collect metrics to know the level of customer satisfaction.

The bots are easy to use, they are useful to serve users at any time of the day. Análise coletada por e hospedada no G2.com.

It's hard to find something I don't like, Freshchat is just great. Análise coletada por e hospedada no G2.com.

It helps me contact to my clients quickly and sufficiently Análise coletada por e hospedada no G2.com.

That the client need to say yes to push notifications i lose a fef client there that does not understand its just to let them receive response from me Análise coletada por e hospedada no G2.com.

Customer Support is always available quickly and happily. They make sure they answer your questions as helpful as they can! Análise coletada por e hospedada no G2.com.

The only wish that I would have for this would be that we could have an automated response when we reach a certain amount of chats. But not really a dislike. Análise coletada por e hospedada no G2.com.

I like that you can add labels to the chats, you can assign it to a different colleague and you can have a private chat between your colleagues while having the chat so that you don't need to switch to another application Análise coletada por e hospedada no G2.com.

what I don't like is that when you open the statistics for the labels you can't see a list of the chats that were listed under this label. Análise coletada por e hospedada no G2.com.

I like that it's a big goup chat avaiable for our reps to use. Análise coletada por e hospedada no G2.com.

I have not found anything that I dislike as of yet. Análise coletada por e hospedada no G2.com.

Realmente fácil de colocar em funcionamento, integrado ao nosso site, e a equipe e os clientes o utilizando imediatamente. Em 2 semanas após ligá-lo, os clientes estavam recorrendo ao nosso novo sistema de chat ao vivo para suporte. Análise coletada por e hospedada no G2.com.

pensei sobre isso por vários minutos e ainda não consegui pensar em nada :) Análise coletada por e hospedada no G2.com.