Discussões de Freshdesk

the fresh desk uses a large amount of the internet package, and it's not the best thing for companies, especially for a startup company like mine, as it prevents us from doing our job in a faster way so we can maintain our time management skills which help us keep a good and high profile and... Leia mais

Can we expect Instagram integration in Freshdesk soon ? This will make it more effective I think.

We use Zoho Books to charge our clients for tickets we closed. Currently we have to manually recreate tasks in Zoho Books which were closed in FreshDesk. It will be nice if Closed task from FreshDesk can automatically be added to Zoho Books Time Sheets.

I found small businesses are hard to be able to afford some of your subscription packages. are you perhaps planning to lower your prices?

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When searching for a certain email, sometimes the system can't find it but I know that the email exists.

We currently use a SUPER old SugarCRM account for our Obsessive Care Pipeline for Customer Support. We're looking at moving over to something newer. We have a webform already on our website that we use and want to keep using. We want to be able to use that and have the form load into a help... Leia mais

Integrating with third party systems offering API’s is a walk in the park for Freshdesk. The integration process has been made so seamless that you can get it done in just a few clicks and your support and sales experts will never have to worry about fetching customer data again as it would... Leia mais

Yes we do offer self-service portals. According to industry research reports, close to 71% of customers using SAAS products demand self-service portals. Self-service portals also help in drastically reducing the volume of support tickets coming into the system because help is always available... Leia mais