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Avaliações 172 Daxko
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Auto email receipts are a great help when processing a multitude of payments daily. The calendar function is simple and mostly seamless. The ability to send an iCal link to my phone is helpful for syncing all my daily client sessions. The rates are fair, and the ability to use their in house payment processor keeps all my correspondence in a neat and tidy direction. Análise coletada por e hospedada no G2.com.
Email back and forth over customer service issues and tickets has been challenging historically. I've often received a "we will email you back with an answer" response, which is hit and miss for actually solving the issue. The inability to call back the same representative who understands your issue can be a bit of a headache. I'd like to emphasize that much of this has been resolved over the past 6 months as I'm now working with a dedicated account manager who has an intimate knowledge of my business needs. This experience has been great. Análise coletada por e hospedada no G2.com.
Os e-mails gerados automaticamente são ótimos. A plataforma de mensagens é ótima. Adoro como as notas são postadas na conta de cada membro. Análise coletada por e hospedada no G2.com.
Precisamos de um melhor atendimento ao cliente. Não conseguimos ligar e falar com ninguém. Temos muitos problemas que não foram resolvidos porque nos dizem constantemente para contatar outra pessoa repetidamente. Precisamos de acesso a outros e-mails ou possivelmente pagar por alguém para nos ajudar com outras campanhas que já não estão disponíveis. Análise coletada por e hospedada no G2.com.
Relatórios robustos, atendimento ao cliente gentil e prestativo. Análise coletada por e hospedada no G2.com.
Às vezes é difícil entrar em contato com um representante de atendimento ao cliente. Ocasionalmente, meus pedidos não são atendidos. Análise coletada por e hospedada no G2.com.
The automated messages that go out to our incoming leads right away. It's so nice to know that people receive contact as soon as they opt in. Análise coletada por e hospedada no G2.com.
Many of the pre-written automated campaign emails just don't fit with our voice, or what we do at our studio. It's been a challenge to go through and edit them all to make them applicable to our needs. But we're doing it! Análise coletada por e hospedada no G2.com.
Organization. We love staying organized. In our facility and UpLaunch makes sure we can stay on top of any sort of gaps that may be present. We were looking at a few others in the beginning but quickly realized that UpLaunch was the right fit! Análise coletada por e hospedada no G2.com.
As far as things missing from the product, the mobile interface is kinda middle of the road. Would love to see a more integrated interface for mobile access. Convenience lacks. Análise coletada por e hospedada no G2.com.
A qualquer momento que você precisar de algo, eles oferecem suporte por zoom, chamada, e-mail, chat, etc. O serviço é muito importante para mim e o software funciona muito bem. As integrações com outros softwares também são um grande bônus. Análise coletada por e hospedada no G2.com.
Eu adoraria um relatório que mostrasse o gasto médio vitalício de um cliente. Análise coletada por e hospedada no G2.com.
The software helps you get in the habit of email and text funneling with other contact points and follow-up with leads. Análise coletada por e hospedada no G2.com.
Uplaunch marketing:
It was a giant waste. I had them run my ads, and they performed worse than when I ran them on my own. No reporting or meetings to fix.
Uplaunch websites:
HORRENDOUS! My web traffic dropped massively, it didn't go up like they 'promised'. The build is WAY too expensive, and it doesn't include any of the SEO things needed to rank-you have to pay extra for that, and even then, it's sophomoric as best. Trying to make changes to the website is super slow, and it's ridiculous that you have to pay for more web pages or landing pages. I trying unsuccessfully to cancel my website for over 2 months and they couldn't give me access to my own intellectual property without wanting MORE money and even then they kept claiming there was a 'glitch' preventing them from providing me with a backup of the website. I was able to rebuild my website in 3 days! DO NOT USE THEIR WEBSITE SERVICE!!!! Do it yourself or hire someone on Upwork.
Uplaunch software: This is the only brighter spot, but not great. The biggest issues are that it's not a responsive software. If a lead responds to an email, they keep getting all the journey emails/communication which becomes annoying if you are offering something and the lead has already accepted it. Not the best software, but is great if you are starting out and need some sort of tracking and followup system for your leads. Análise coletada por e hospedada no G2.com.
Como você pode automatizar e-mails, SMS e lembretes de compromissos, etc. É fácil configurar ou ajustar campanhas. Análise coletada por e hospedada no G2.com.
Que você não pode editar notas no perfil de alguém uma vez que ele é criado. Você também não pode ver as notas adicionadas a uma tarefa concluída no feed de notícias, faz parecer que as notas são inúteis nesse ponto. Análise coletada por e hospedada no G2.com.
I really like how Uplaunch helps keep me on track with active leads. In the past I would forget to follow up with people and they make sure I don't do that. Análise coletada por e hospedada no G2.com.
Vacation scheduling for staff is not easy. Análise coletada por e hospedada no G2.com.
- high quality customer support
- easy to use on the staff end and for customers
- multiple report generating options
- app functionality Análise coletada por e hospedada no G2.com.
A couple of small changes I would like to see- ability for customer to turn on auto pay as well as ability to implement a one time discount code on memberships rather than ongoing Análise coletada por e hospedada no G2.com.
