Prós e Contras de Clientshare

O próprio produto oferece uma visão clara das interações trimestrais com clientes, engajamento de partes interessadas e defesa do cliente em uma plataforma fácil de usar e atualizar. Nossa Gerente de Conta Olivia é fantástica em garantir que aproveitemos ao máximo o produto, mantendo-nos informados sobre o uso do sistema e estatísticas em nossos próprios QBRs e atualizando-nos sobre inovações dentro do produto. Análise coletada por e hospedada no G2.com.

Alguns dos nossos gerentes estão menos inclinados a usar o sistema, eu gostaria que o sistema sinalizasse mais prontamente quando este for o caso. Uma melhor visibilidade do envolvimento dos principais tomadores de decisão seria útil e eu entendo que isso está planejado para uma versão futura. Análise coletada por e hospedada no G2.com.

Firstly the support from the Cleint Share team is second to none, they are always on hand to not only support withthe use of the tool but share thier experience and knowledge in and around cutomer experience, taking time to understand your business and establishing best practise within your organisation.

The tool itself is very easy to use, not only to send reviews but also the all important feedback provided by the customer base. Análise coletada por e hospedada no G2.com.

I wouldnt say it is least helpful and not hindering the progress of our journey to date but there may be a point that it would be useful to be able to ask more questions over and above the 4 we currently use. Análise coletada por e hospedada no G2.com.

All the information and slides/meeting notes can be sent to more recipents, also knowing they have opening and read the message with an option to score the service.

You can send a lot more on clinetshare than email and it is a lot more personnal Análise coletada por e hospedada no G2.com.

Spell check would be good in the text.

Scoring seems a little harse as 8 out of 10 is classed as a low score. Análise coletada por e hospedada no G2.com.

East to use interface, great platform to share information with clients and I like that when you assigned actions it goes straight into your client's inbox. Análise coletada por e hospedada no G2.com.

I would like the platform to integrate better with other Xerox applications like the Hubs MI, QBR App and we need a UK hosting solution. Análise coletada por e hospedada no G2.com.

Olivia and George have been incredibly helpful from the beginning, and I've enjoyed getting to know other team members through events such as the Clientshare Awards back in 2024. The platform simplifies the review process and I look forward to exploring the full range of features available in the coming months. Análise coletada por e hospedada no G2.com.

There aren't any real downsides - the only areas for improvement sit with DOC Cleaning at the moment to fully utilise the features available and ensure we're following up on any actions. Análise coletada por e hospedada no G2.com.

Within seconds I have a true feel of our clients perception of Seko, promotes engagement and a strategic partnership. Análise coletada por e hospedada no G2.com.

In essence not really a dislike, but making sure our clients always score is important to get the best overall view. Elle (Clientshare) has recently shared some top tips to help this improve. Análise coletada por e hospedada no G2.com.

its easy to upload and to navigate, the information given back allows the business to see how satified the client is and allows them easy access to high management when there are issues. Análise coletada por e hospedada no G2.com.

the only thing is the look of the platform. Análise coletada por e hospedada no G2.com.

Its easy to use

You can choose who receives the pack Análise coletada por e hospedada no G2.com.

My clients have to give a score each time - but this has been escalated as it seems to be a system error Análise coletada por e hospedada no G2.com.

A capacidade da alta administração de monitorar o conteúdo e a frequência das avaliações enviadas aos clientes e analisar o sentimento do cliente. Análise coletada por e hospedada no G2.com.

Atualmente, as revisões são iniciadas pelo gerente de contas, mas seria bom se cronogramas predefinidos pudessem ser estabelecidos e relatados. (ou seja, o cliente deve receber 1 revisão por mês do calendário) Análise coletada por e hospedada no G2.com.

Simple questions and rating system enables easy engagement. I use it differently to my colleagues, but it works really well.

Great support. Análise coletada por e hospedada no G2.com.

My business case is slightly different, but looking forward to some tweaks that are coming down the line where I can set automatic reviews and not have to upload an attachment everytime. Análise coletada por e hospedada no G2.com.