CIENCE

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Avaliações de CIENCE e Detalhes do Fornecedor

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Usuário Verificado em Financial Services

Médio Porte(51-1000 emp.)

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Fonte da Revisão: Convite de Vendedor

Set 28 de 2022(Original Set 28 de 2021)

"Dramatically Over Sold What Their Service Would Deliver - Waste of $24k! -"

Descrever o projeto ou tarefa CIENCE ajudou com:

Update - 11/19/21

Based on my review below, CIENCE extended our agreement for 2 more months and finally listen to me about the issue with their process. Neil Gallagher did everything he could and quite frankly if he was handling from day 1, I do not think the issues that I detailed below would have occurred. The main problem with this engagement was the expectations and what was delivered. However, even after revamping the entire program, the results were still not there. Our market is very hard to crack and they just could not do it, even doing it in a way that was more in line with what we expected. However, they still oversold what the results could be, without knowing enough about our market, but appreciate they fact that they tried to fix the situation, not just stop after our agreement ended.

We hired Cience to handle outbound SDR activities for our established 50-year-old company. Our sales rep Michael was great, everything he said Cience could deliver was what we were looking for - and while he didn't promise and our contract does not specifically state it, he estimated that they would deliver 10-15 scheduled "demos/appointment" with leads that we provide them as well as ones they would source, what we got in almost 4 months was 2. That's right, after 4 months of solicitation, over 3,500 calls, they only set up 2 scheduled meetings for us, a far cry from the 10-15 per month we were expecting.

Why did this happen? Well, the folks at Cience could not tell me. All they could do was point to was their contract and say they delivered the "activities" that are detailed in it and therefore they did what we paid for. And here is the real issue, in Cience's contract there is NO commitment that any results will be delivered. The contract is 100% based on their activities not based on the results of their activities. However, as I pointed out to Ben and Curtis at Cience, while their contract is based on activities, a company like mine does not spend $24k for activities with no results, we paid for those activities producing results - 10-15 scheduled appointments per month, which didn't happen. Análise coletada por e hospedada no G2.com.

O que você mais gosta CIENCE?

I can not really point out anything about this engagement that I was happy with. I run a professional sales organization and their SDRs would never make it on my team. Análise coletada por e hospedada no G2.com.

O que você não gosta CIENCE?

Everything

1. They pushed us hard to close the deal using the reason they needed the deal signed now was due to getting us into their calendar to start the pilot. Then when we signed, our start date was pushed back 3 weeks as they said they had a new hire that needed to be trained. But I didn't hire them to get their brand new SDR.....

2. During our 4-month pilot, (it was 3 but they added a free month given the lack of results) we had 3 different SDR's work on our account. I listen to more than 50 calls of these 3 SDR's and all of them sounded like they were brand new to sales - they didn't sound like the professional, tenured, career sales professionals that Cience's rep Michale Rouse sold us. They would say the name of our company incorrectly often, lots of stuttering and stammering, not what you would expect from a professional SDR. As a matter of fact, when I asked Cience what was the background of the reps working my account, how long had they been employed by Cience, how long have they worked as an SDR, they could not tell me. You would think that given they are calling leads as a fictitious employee "Alex Johnson" of AGA, representing our brand and image that I would have the right to know who the individual was working for us, they would not provide me this information.

3. Their phone system is horrible - Cience uses a "call drop" dialer that dials a person before the rep is on the line - so this is what every call sounds like......Hello this is John Smith,......Hello,......Hello......Loud Beep, (SDR is now on the line) Hello I am looking to speak to John Smith......but wait, didn't John Smith just answer the phone saying their name? Yes, but the SDR didn't hear it because of their ancient call drop system. This is how EVERY CALL starts off - it sounds horrible!!!

4. We provided them a do not call list and they still called many companies on that list - including a client of ours - who we then told them not to call and 3 days later the SDR called them again.

5. My company has an established sales process and a well-designed playbook that works very well for us - my team is very successful and we hired Cience because I needed to put more demos in my rep's hands. My reps are cradle to grave reps, they cold call, do discovery, scheduled demos, present demos, close sales and manage customers. We handed Cience our playbook that detailed all of our messaging, scripts, pitches, our entire sales process and how to get a demo scheduled in our business. We didn't need them to re-create the wheel. We provide them numerous recordings of our reps on successful cold calls that lead to demos and provided them a document that they could run with. However, for the first 60 days, they basically ignored everything we gave them and tried to take our square peg and fit it in their round hole - it didn't work.

6. But here is the big mistake they made and it makes no sense to me. In our ICP I gave them the 7 titles that we target for our services and said these were the only ones to go after. Well, they didn't listen and decided to target multiple titles that have nothing to do with our services and in 4 months, based on their own reporting, more than 50% of the leads they targeted were "not the right person". Think about that, over 4 months, more than 1/2 of their activities were WASTED because they were soliciting titles that have no bearing on purchasing our solution - crazy. So while Cience says they fulfilled their contract, I do not think they did given that 50% of their activity was totally wasted.

7. To add insult to injury, their Head of Account Management Curits told me that we hired Cience to “teach us something new about our business” and that they “are not an extension of our sales team”. Well, we didn’t engage with Cience to teach us anything, we have been doing this successfully for 50 years. We hired Cience, for their skilled, tenured, seasoned, professional SDR’s to get us scheduled appointments, and that did not happen.

While all of the people at Cience are nice and easy to work with, I wanted to hire our sales rep, Michael, because I thought he was really good. However, that was all smoke and mirrors as they just didn't deliver on what they pitched us they could do and as a professional salesperson, I could never pitch something that I could not deliver.

If you run a seasoned sales organization and you are looking for an SDR solution, I would look elsewhere. Análise coletada por e hospedada no G2.com.

Recomendações a outras pessoas considerando CIENCE:

As long as you are on top of them and make sure they are doing it the way it should be done - also, depending on your industry and product/service you sell, will also make a difference Análise coletada por e hospedada no G2.com.

Que problemas é CIENCE E como isso está te beneficiando?

We didn't solve any problems because they were not able to get us the scheduled demo/appointments that we expected. Análise coletada por e hospedada no G2.com.

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Visão geral de CIENCE

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O que é CIENCE?

CIENCE ajuda empresas a crescer através de prospecção multicanal -- plataforma de software E serviço terceirizado de SDR como serviço. Começamos com dados altamente precisos (>140M de contatos), depois fornecemos geração de leads e processos de vendas outbound para produzir compromissos qualificados com os clientes ideais de nossos clientes -- com resultados previsíveis. CIENCE, uma empresa da Inc. 5000, é a 8ª empresa de Marketing e Publicidade de crescimento mais rápido nos EUA. Nossa equipe de funcionários altamente treinados já atendeu com sucesso milhares de clientes em mais de 263 indústrias.

Detalhes CIENCE

Discussões

Comunidade CIENCE

Idiomas Suportados

English, Spanish

Serviços Oferecidos

Lead Generation Services

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Descrição do Fornecedor

CIENCE é um serviço gerenciado impulsionado por humanos e alimentado por máquinas para vendas externas. Oferece soluções para fornecer recursos de pesquisa, assistência de vendas e desenvolvimento de vendas altamente treinados e com custo eficiente para organizações em crescimento, em todo o mundo.

Como você se posiciona em relação aos seus concorrentes?

A qualidade do nosso trabalho fala por si só. Nossas campanhas ressoam porque usamos experimentação criativa para criar cadências de alcance multicanal personalizadas com mensagens personalizadas, despertando interesse na pessoa certa no momento certo.

Orgulhamo-nos de oferecer um serviço de alta qualidade a um preço competitivo. Veja o valor que nossa Plataforma GO oferece com campanhas automatizadas apresentando dados de Intenção e nosso conjunto de ferramentas de IA.

Detalhes do Vendedor

Vendedor

CIENCE

Ano de Fundação

2015

Localização da Sede

Denver, Colorado

Twitter

@ciencecom
2,728 seguidores no Twitter

Página do LinkedIn®

www.linkedin.com
1,146 funcionários no LinkedIn®

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