Useful site for us to drive our customers to to collect 'objective' reviews; also provides good feedback for customer support teams to identify probs Análise coletada por e hospedada no G2.com.
Can't always get contact info for reviews w/probs making it difficult to respond accordingly Análise coletada por e hospedada no G2.com.
My overall experience with capterra is limited, but I appreciate their attention to detail when sending leads via their platform Análise coletada por e hospedada no G2.com.
They frequently send outdated/used leads that are of no use. There is no easy way to distinguish franchise leads from other franchisees, for example. Análise coletada por e hospedada no G2.com.
They've evolved quite a bit in the past few months to add additional bidding and targeting functionality which has really helped with our ROI Análise coletada por e hospedada no G2.com.
The bidding interface is still a little cumbersome and manual. Análise coletada por e hospedada no G2.com.
The website appears in a nice graphics. In particular the way the reviews are displayed is nice for me. Análise coletada por e hospedada no G2.com.
Absence of serious control on the reviews, i found a lot of not qualified reviews.
Absence of a self-service backoffice, so each campaign change must be asked to their personnel by email or phone.
Really unprofessional support service. Análise coletada por e hospedada no G2.com.
I used to like Capterra a lot, and recommend it to all my clients until one asked me if we could delete its profile in case of need. Capterra was not helpful and told us we couldn't delete our profile. Análise coletada por e hospedada no G2.com.
Capterra won't let you delete your profile, even with no reviews in it! DON'T CREATE PROFILES ON THEIR SITE! Análise coletada por e hospedada no G2.com.
Capterra ranks really well in search results. As a result, our listing on their platform gives us even more exposure to obtain more leads. Análise coletada por e hospedada no G2.com.
It's never fun to pay per click, but there are benefits to their modal over their partner site Software Advice - because you're not competing as directly with other vendors. Análise coletada por e hospedada no G2.com.
The constant flow of good traffic we saw wasn't matched by any other marketing channel. Análise coletada por e hospedada no G2.com.
There wasn't anything I disliked about Capterra. Their customer support was very helpful whenever I needed help. Tracking leads has been tricky, but I think that is an issue specific to my implementation. Análise coletada por e hospedada no G2.com.