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CallMiner Eureka Mudou Nossos Resultados de Negócios!
Avaliações 209 CallMiner Eureka
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I like CM because it helps me find Potential Safety concerns with our products before they become a liability or issue to our consumers. It also helps identify Quality concerns. Análise coletada por e hospedada no G2.com.
I wish I had more training for the program. Hands on assistance would be better. Análise coletada por e hospedada no G2.com.
The possibilities are endless, once you really understand the data the tool is providing you and how to leverage it. Análise coletada por e hospedada no G2.com.
In it's current state, it can be difficult to zero in on one particular area that needs attention. We can very easily be distracted with data overload! Análise coletada por e hospedada no G2.com.
Transcreve as coisas com bastante precisão, e a construção de categorias é eficaz. Análise coletada por e hospedada no G2.com.
- me desconecta muito rápido, perdendo meu trabalho
- quando clico em algo no áudio, não me leva para esse ponto no tempo na transcrição
- pesquisar é difícil
- não consegue traduzir o nome da minha empresa (Shopify) Análise coletada por e hospedada no G2.com.
Eureka is extremely versatile and when used correctly can provide a wealth of information across multiple areas. Análise coletada por e hospedada no G2.com.
There are so many ways Eureka can be used, it's sometimes daunting and difficult to figure out what to work on and the most effective way to tackle a problem. Customer Success Directors are as helpful as they can be, but if they are not familiar with your industry, they don't always know how to help you with your challenges. Análise coletada por e hospedada no G2.com.
I love the ability to monitor our agents during the day and practically coach live on how their performing. Also, the search functions are very easy to maneuver and use to filter results. Análise coletada por e hospedada no G2.com.
There are times when I'm needing something rather quickly and the screens don't advance as quickly as I wish they would, but that's more my impatience more than a program error. I can't really think off-hand of a "dislike". Análise coletada por e hospedada no G2.com.
CallMiner has created an atmosphere of excellence and success. Our teams are showing a great deal of improvement along with increase in sales conversion rates. Análise coletada por e hospedada no G2.com.
It's a complex system. The only thing right now would be I don't have enough man power to really maximize CallMiner's use but that is on my end. Everything else has gone well. Análise coletada por e hospedada no G2.com.
Permite visualizar big data melhor para fazer melhores previsões. Além disso, aproveito uma quantidade maior de dados e é fácil de usar. Análise coletada por e hospedada no G2.com.
Pode ser avassalador no início, alguém tem que ensinar você a usar o programa. Análise coletada por e hospedada no G2.com.
I like that CallMiners products are so robust. In addition the team at CallMiner really listen to their clients and do a great job at implementing more robust options in the platform. Análise coletada por e hospedada no G2.com.
When I was a newer analyst it was a lot to be able to grasp. Having the ability to segment off and restrict some areas for new analysts might help them learn faster. Análise coletada por e hospedada no G2.com.
The powerful searching combined with metadata is most important. Análise coletada por e hospedada no G2.com.
Reporting was very difficult out of the program. This needs to be more user friendly. Análise coletada por e hospedada no G2.com.
