Avaliações de Aspect Workforce Optimization

WFO - Workforce Optimization is a great tool to use. It is web based and easy to roll out to your team. Using the WFM is great as well very detailed and thorough. Análise coletada por e hospedada no G2.com.

Set up is the most difficult part. A lot of preparation is needed, but it is worth it. Once that is complete it works great. Análise coletada por e hospedada no G2.com.

Eu gosto da flexibilidade e facilidade de uso que o Aspect Workforce Management permite. É um sistema muito direto. Análise coletada por e hospedada no G2.com.

Às vezes, as restrições de configuração do AWM são um pouco complicadas. Tem grande flexibilidade dentro dos parâmetros definidos, mas às vezes gostaria de sair desses limites e realizar outras tarefas que não são permitidas. Análise coletada por e hospedada no G2.com.

The ability to make effective intra-day decisions including live OT and voluntary unpaid time off. The ability to quickly optimize breaks, lunches, and other off-phone activities as business needs change. Análise coletada por e hospedada no G2.com.

One feature that would be nice for the purposes of monitoring my real-time team's performance would be some tracking of acknowledging and responding to RTA alerts. If RTA could linked into Skype or Teams to provide template messages to agents for alerts that would be great as well. Análise coletada por e hospedada no G2.com.

Tivemos algumas dificuldades com a comunicação com a Aspect, 18 meses após o início do nosso contrato. Muitas vezes precisamos de ajuda ou alguma orientação para apoiar nossas necessidades de negócios. Às vezes é difícil ser um cliente satisfeito quando a Aspect pode ser bastante rígida com o suporte. Independentemente disso, o produto em si é bom e a Aspect parece receptiva ao feedback e geralmente parece fazer o que pode para destacar áreas difíceis. Análise coletada por e hospedada no G2.com.

Eu mencionei isso na minha resposta anterior, mas a estrutura de suporte é muito rígida. Análise coletada por e hospedada no G2.com.

The navigational ease through out the system. Everything link together nicely. Análise coletada por e hospedada no G2.com.

The ability not to be able to delete FG/SG and superstates once their is data associated to them. Análise coletada por e hospedada no G2.com.

I love the ability to customize all of my forecasting parameters and create scenario after scenario for changing business needs. The adherence and RTA are both great for my real time analysts. Análise coletada por e hospedada no G2.com.

Long and difficult implementation process. Professional services was expensive and I didn't feel that we got the most out of it. Análise coletada por e hospedada no G2.com.

Best forecasting and Scheduling system in the market today. The end user interface is solid and Aspect has made vast improvements on this end in the last 5 years. Back office/Chat forecasting tool is superior to all competitors. Análise coletada por e hospedada no G2.com.

Support isn't what it used to be. Seldom is there a first call resolution when you call their help desk. Also long range forecasting/capacity planning is lacking. Análise coletada por e hospedada no G2.com.

I like the flexibility and ease of use AWM allows. It is a very straight forward system. I definitely like the UI. Análise coletada por e hospedada no G2.com.

Sometimes the configuration constraints of AWM are a bit cumbersome. It has great flexibility within the parameters set but sometimes I would like to step outside of those boundaries and perform other tasks that are not allowed. Análise coletada por e hospedada no G2.com.

I like the ability to auto-run reports and query database to build custom reporting. I am generally able to get what I need in terms of reporting and analytics. Análise coletada por e hospedada no G2.com.

I would like to see a more functional automated forecasting process and a more robust shift creation tool. We have had more accurate forecasts and are able to create more diverse schedules doing it manually outside of the tool which is cumbersome. Análise coletada por e hospedada no G2.com.