Avaliações de Aspect Workforce Optimization

I like how easy it is to capture the data and record everything our customer agents are doing. Análise coletada por e hospedada no G2.com.

I thought it was initially very difficult to set up the system...I also thought that your training wasn't that good. The training was very long and I felt like in that amount of time it wasn't necessary and the instructor seemed very confused himself sometimes. Análise coletada por e hospedada no G2.com.

The Microsoft Office Calendar interface allows associates to see any changes made to their schedule, to include PTO approval, in near real-time. In fairness, this is a function that is in almost every other Workforce Management tool on the market today. Análise coletada por e hospedada no G2.com.

This is far and away the worst forecasting tool I have seen on the market. Unless your call center takes a static amount of calls, this tool is not for you. The lift to get to a forecast is absurd and the only thing they forecast based on is previous year volumes rather than utilizing your client base population. Análise coletada por e hospedada no G2.com.

I appreciate the ease in running different reports, as well as the ease in which Aspect talks to Avaya and Kronos. I also really like Empower! Most staff using it are very happy with being able to use a URL to view their schedule. The 'Help' index is really useful, too. I participate in a lot of the ASUGA webinars and they are wonderful. Análise coletada por e hospedada no G2.com.

I would like to see more ease in building some of the rules, without having to have a consultant come in. I would like to be able to use more set up specific to our department without the risk of changing another department's settings. Perhaps that user error, but it often seems complicated. Análise coletada por e hospedada no G2.com.

Nossa empresa inteira está em um sistema e capaz de otimizar com base nas necessidades de negócios. Análise coletada por e hospedada no G2.com.

Relatórios precisam ser mais automatizados e fornecer recomendações proativas. Análise coletada por e hospedada no G2.com.

Meu recurso favorito é que os funcionários podem usar o site de casa e de seus telefones. Análise coletada por e hospedada no G2.com.

Eu não gosto das restrições de tempo. Significa que você só pode fazer solicitações 90 dias no futuro ou mais de 48 antes. Análise coletada por e hospedada no G2.com.

Um sistema completo, em vez de várias planilhas. Análise coletada por e hospedada no G2.com.

Tentativa e erro para fazer ajustes funcionarem. deve ser uma biblioteca de soluções prontas. Análise coletada por e hospedada no G2.com.

The only thing I like about this system is being able to adjust my schedule independently, though the method of doing so is slow/archaic Análise coletada por e hospedada no G2.com.

The system isn't set up to be user friendly at all. It's slow and tedious, as though it were launched in the 90's. The interface doesn't seem to take individual user needs into account at all. One can't view their schedule in a weekly or monthly increment without scrolling through individual days. Any click to open more information takes 20+ seconds to load. Análise coletada por e hospedada no G2.com.

Aspect WFM does a great job with flexibility. It has a large number of ways to modify and run sample scenarios to allow you to answer a lot of different questions. The automatic approval process for segments is also very well done. Análise coletada por e hospedada no G2.com.

Aspect seems to fail when things get overly complex. Trying to model groups that are not 1:1, with complex multiskills, often results in strange results. Análise coletada por e hospedada no G2.com.

Analytic options, are the best feature of this tool, you just need to update information and system will create forecast, staffing what ever you need Análise coletada por e hospedada no G2.com.

As of right now there is nothing I can say I dislike from this tool Análise coletada por e hospedada no G2.com.

Este programa ajudou no agendamento de compromissos, lembretes de agendamento e nas necessidades de comunicação. Ele fornece um modo fácil de comunicação e de completar e planejar tarefas. Análise coletada por e hospedada no G2.com.

Este programa ajudou no agendamento de compromissos de maneira mais eficiente, enviando lembretes aos clientes e nas necessidades de comunicação entre os provedores. Ele torna o planejamento simples e fácil de visualizar. Análise coletada por e hospedada no G2.com.